Role Proposition: The purpose of the AMS Application Improvement team is to improve MetLife processes and technology to create high quality, stable products that service our customers. Our engineers are driven by professional curiosity and a desire to develop a deep understanding of services we support and the technologies they depend upon. As part of Application Improvement, this person participates in a variety of performance initiatives and can proactively address problems.
Use problem-solving skills including identification, research, and coordination of resources necessary to effectively troubleshoot/diagnose complex application issues; with a mind for restoration of service now and prevention in the future
Address potential problems which will involve providing feedback in designing systems that are specific to our operating environment
Partner with internal and external technology associates to solve complex business needs
Work closely with the application development and architecture teams on collaborative technical decisions.
Leverage metrics and monitoring tools to identify trends and prevent production incidents
Identify bottlenecks and problems throughout the infrastructure
Present complex technical information in a clearly and concisely
Operate in a DevOps culture, including building relationships with other technical and business teams.
Essential Business Experience and Technology Skills: Required:
2-5 years programming in Java, Net or Cobol.
2-5 years programming in SQL, DB2 or Oracle.
Prior success extracting/translating findings into alternatives/solutions
Experience with REST API or in Python/Java programming is a plus
Persistent and driven
Proven analytical and problem-solving skills
Strong influencing and negotiation skills
Ability to work in a fast-paced, multi-tasking, dynamic environment
Strong verbal & written communication skills
Strong presentation skills
Ability to build and maintain strong relationship with stakeholders
Self-motivated and takes initiative
Strong interpersonal skills and international cultural awareness
Experience working in Agile frameworks, like Scrum or Kanban
Degree in Computer Science, Information Systems or equivalent experience
2-5 years of working experience
Experience in production support, application development, infrastructure or technology operations
Understanding of the ITIL framework
Understanding of DevOps and SRE principles
Experience working with offshore teams and vendors
Service Now and Jira Experience
Finance/Insurance industry experience
Previous use of monitoring tools, such as AppDynamics or Splunk
Working knowledge in cloud eco-systems like OpenStack, ESXi, OpenShift, AWS, Mesos DC/OS, Docker, Azure, GCP is a plus
Global Tech and Operations
Number of Openings
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
With 152 years of experience, the MetLife companies are a leading innovator and a recognized leader in protection planning and retirement and savings solutions around the world. We have established a strong presence in more than 40 markets globally through organic growth, acquisitions, joint ventures and other partnerships. We are strengthening our global brand by extending core products and competencies to markets around the world – an important driver of growth for the enterprise.Around the world, the MetLife companies offer life, accident and health insurance, retirement and savings products through agents, third-party distributors such as banks and brokers, and direct marketing channels. We work with families, corporations and governments to provide them with solutions that offer financial guarantees in their lives. Our name is recognized and trusted by tens of millions of customers worldwide, and we serve more than 90 of the top 100 FORTUNE 500® companies in the United States. We have the experience, global resources and vision to provide financial certainties for an uncertain world.