Crum & Forster (C&F) , with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies.

Approaching $4 billion in written premium as of 2021, C&F enjoys a financial strength rating of A (Excellent) by A.M. Best.

C&F is proud of its superior customer service platform and its claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people 2500+ employees, and growing, in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning workplace and wellness awards.

C&F is part of Fairfax Financial Holdings, a global organization with $23.8 billion in revenue as of 2021.

For more information about Crum & Forster, please visit our website: www.cfins.com .

What you will do:

• Assist with the identification, development and implementation of process improvement and efficiency tools-including Duck Creek, Underwriting Workbench and other automated tools-in order to reduce or eliminate process redundancies and inefficiencies.
• Work with underwriting, claims and development teams to determine, document and communicate accurate product requirements in the form of User Stories and Acceptance Criteria.
• Attend Agile ceremony meetings (stand up, refinement, prioritization, sprint planning) with Digital Delivery team as requested for assigned projects and provide timely updates to Director and underwriting teams as needed.
• Perform User Acceptance Testing of ready stories prior to deployments.
• Create mock-ups of potential solutions and validate them with business users.
• Be a point of contact for product features clarification for the Digital Delivery team and other internal stakeholders.
• Document business processes in a simple, clear and concise manner.
• Perform training sessions for new users on automated tools as requested.
• Assist in the identification of ways to reuse requirements across projects.
• Assist in the conceptualization of new product features and updates.
• Work within a cross-functional team to ensure that development solutions meet the needs of internal and external stakeholders.
• Familiarize and understand subject matter regarding processes and implementation.
• Familiarize and understand the use of JIRA to organize tickets and plan sprints.
• Familiarize and understand Agile and/or Kanban Practices.
• Acquire other internal products knowledge to fulfill cross product solutions.
• Assist Director with creation and distribution of regular metrics reports, inclusive of data generated from Duck Creek, WINS, Claims Assure, Submission, DCI, Underwriting Workbench and other automated tools.

What you will bring to C&F:

• Experience working in insurance industry, ideally 2+ years of experience withing as a Business Analyst or Product Owner within Executive lines preferred (Professional Liability, Management Liability and Cyber)
• Outstanding written and verbal communication skills
• Strong organizational skills
• High degree of accuracy and attention to detail in a fast-paced environment
• Proficient in Microsoft Office Suite
• Ability to work independently with moderate supervision
• Ability to thrive in a deadline driven environment

#LI-MS

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole familys wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.