Account Manager, Commercial

The Role: Account Manager - Primary, Financial Corporates

Grade: 10

The Location: United States/Canada

The Team :

The team is composed of global experienced professionals within Financial Corporates industry. The book of accounts you will be supporting are in the insurance segment and are high-performing accounts that expect top-notch customer service. This team is collaborative, hard-working, and are always willing to learn from their clients and each other. We value partnership, and it is crucial that you are a great teammate to be successful within our organization.

The Impact:

Your contribution and dedication to your role is critical as you will have a direct impact on retention and business generation. You will be able to lead from the front and impact the future advancement of the business. In doing so you will get to learn your client's business and help clients satisfy or identify needs through current and new products. You will be a part of the global Primary team dedicated to providing high quality client experiences through a self-disruptive mindset and collaborative pod structure.

What's In It For You:

• Exposure to senior management within the client base of the Primary Segment
• Working with a dynamic and global Account Management team, alongside numerous internal counterparts like Product Management, Client Support, and Marketing
• Autonomy as an owner of a book of business, managing complex renewal relationships and sourcing/closing upsell opportunities
• Professional and personal growth while supporting an evolving dynamic team

Responsibilities:

• Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers' workflow
• Discuss current service use case
• Assess clients' needs for existing and new opportunities; building pipeline, improving retention and being a closer for your book of business.
• Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth
• Provide client training through a variety of channels
• Contact clients and users to drive product adoption
• Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
• Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
• Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
• Maintain and grow industry knowledge by attending webinars and other topical trainings

Basic Qualifications:

• 5+ years of relevant industry experience and a consistent record in consultative sales.
• Strong communication, organization, presentation and negotiation skills.
• Analytical capabilities in the areas of credit risk, financial modeling and valuation analysis is desirable.
• Confidence in cold calling and dealing with C-Level executives over the phone and in person.
• Must have experience holding retention and upsell quota.
• Strong MS office (Word, Excel, PowerPoint) skills are required, and any knowledge of CRM databases (such as Salesforce.com) would be advantageous

Preferred Qualifications:

• Experience managing a book of business within a similar Capital Markets Field
• Goal and action orientated, with ability to work towards revenue targets within a team oriented and matrixed environment.
• Experience in dealing with challenging situations, i.e. objection handling, overcoming gatekeepers etc.
• Solid organization, multi-tasking, and prioritization skills
• Strong communication skills, both verbal and written with the ability to engage a senior level audience
• Adapting to changing technology and familiarity with CRM-software (like Salesforce.com), SalesLoft, etc.
• Team player with curious attitude, willing to learn, share, and disrupt with goal of increasing productivity.

C ompensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $60k to $70 k. Base salary ranges may vary by geographic location. This role is eligible to receive S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires .

About Company Statement:

S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important--some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence .