Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies.
With more than $3.1 billion in written premium as of 2020, C&F enjoys a financial strength rating of A (Excellent) by A.M. Best.
C&F is proud of its superior customer service platform and its claims and risk engineering services are recognized as among the best in the industry.
Our most valuable asset is our people 3000+ employees, and growing, in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning workplace and wellness awards.
C&F is part of Fairfax Financial Holdings, a global organization with $19.8 billion in revenue.
For more information about Crum & Forster, please visit our website: www.cfins.com.
The key objective of the Claims Business Analyst is to provide support to the PBU Insurance Claims Department in the development and execution of new processes and systems, both internally and externally. In this critical role, the Business Analyst will work closely with business unit leaders, end-users, and IT to establish and implement new processes, process changes and updates to meet specific business requirements. This role includes information gathering, eliciting, analyzing, validating, documenting detailed business needs and testing requirements for various projects, and communication across the insurance line of business. The Claims Business Analyst will also serve as the bridge between end-users, the software development teams, testing and key stakeholders to develop new and enhanced functionality and processes for our insurance products and systems.
Claims Business Analyst
Division: Accident & Health
Business Unit: Pet Insurance
Primary Location: Remote - occasional travel for collaboration
Manager/Title: Elisha McGee, Director Claims
FLSA Classification: Exempt
Pay Type: Salaried
What you will do:
Gather and analyze key claims data and information for business leaders to thoroughly understand.
Make recommendations for changes to process or technology to address new and changing business needs
Create and deliver functional/business requirements, documentation, and software design specifications
Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards. Decompose high-level business and user requirements into functional requirements, specified in an appropriate level of detail and in appropriate forms suitable for use by those who must base their work on the requirements
Identify, define, produce, and update detailed documentation for new and/or changing enhanced processes, systems, and programs
Develop detailed task plans and contribute effectively to project planning and implementation
Develop formal specification plans, communications, procedures, and training for business end-users
Participate in user acceptance testing
Coordinates and manages the business releases, including training and communications to the end-user
Provide pre- and post-implementation support to internal and external users
Closely monitor project status and milestones to ensure achievement of established deadlines
Conduct ongoing analysis of business processes and make recommendations for continuous improvement. Reduce or eliminate process redundancies and inefficiencies
Document business processes in a simple, clear concise manner
Other duties as assigned
What YOU will bring to C&F:
Ability to effectively lead cross-functional teams of peers to documentable improvement
Strong analytical skills
Exceptional organizational, time management, and project coordination skills
Superior communication skills (both written and spoken)
Effective collaboration with internal team members at all levels and from all disciplines
Initiative and Drive to make results happen- thrives in a fast-paced, ever-changing environment
Ability to see the big-picture and be meticulous; able to work at both levels to develop project specifications that achieve corporate objectives
Previous claims processing experience is required (minimum of 2 years)
Project Analyst work experience 1-2 years preferred; any internships or college projects considered
Strong technical aptitude: able to effectively work with technical specifications and work effectively with IT team members
Advanced skills in MS Office (Word, Excel, PowerPoint, and Outlook) required, MS Visio and MS Project (or other project tracking software) is an asset
Exceptional research, reporting and interviewing skills (SMEs and process owners)
Experience with data management/data architecture a strong plus
Strong knowledge of C&F products and services, including policies and procedures desired
Post-secondary education (RVT, AHT or equivalent programs) preferred, but not required
What C&F will bring to you
(**For current employees, benefits will continue under your current plan at least through 2022. The offerings below apply to legacy C&F)
Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole familys wellness, including your physical, mental and financial wellbeing
A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
A dynamic, ambitious, fun and exciting work environment
We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.