The Systems Engineer serves as a Subject Matter Expert in a complex array of solutions.  An ideal candidate will exhibit strong communications skills, be self-motivated, adaptable and dependable. This individual will play a critical role in engineering and supporting End User Computing's Cloud and Workplace services as a technical resource.  They will contribute in resolving complex issues and providing input for decisions on more complex, non-routine service requests with limited to moderate risk. This role will be called upon can make contributions into research, analysis, design, creation and implementation of systems to meet current and future user requirements. This individual will collaborate on multiple projects to ensure for successful completion.  

CANDIDATE PROFILE

Education and Experience

Required:

• Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
• 7+ years' experience in information technology
• Technical skills:
  • 5+ years combined engineering the following solutions:
    • Multi-Forest\Multi-Domain On-Premise Active Directory
    • Messaging Platforms: Exchange, Exchange Online (Office 365)
    • Identity & Access Management Operations\Governance
  • 3+ years working with one of the following services:
    • Office 365\Azure Active Directory (including Azure Active Directory Connector)
    • Cloud Services (AWS, Azure, Google Cloud)
    • Federated Identity Provider (Ping, Tivoli)

Preferred:

• Technical skills:
  • 3+ years engineering one or more of the following solutions:
    • E-mail Protection and Security (Enterprise Vault, Ironport, Proofpoint)
    • End User Monitoring (Nexthink, Stratusphere)
    • Infrastructure Monitoring (Patrol, SCOM)
    • MDM (Airwatch, Mobile Iron, Intune)
    • Patching and Software Distribution (BigFix, Tanium, WSUS)
  • 3+ years engineering solutions for Windows 2012 or higher

• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams
• Demonstrated ability to perform independently as a member of a team and through cross functional initiatives
• Strong attention to detail with an ability to operate effectively across multiple priorities
• Demonstrated experience with Agile, user-centered design, design thinking, heuristic analysis, and Riskiest Assumption Testing methods.
• Demonstrated experience with integrating emerging technology into a large, global business using both on premise and cloud infrastructure.
• Demonstrated experience with Big Data platforms such as Hadoop, Splunk, or Spark.
• Demonstrated experience engineering event correlation systems from multiple sources such as IDS/IPS, Web Application Firewalls, Syslogs, Event Logs.
• Experience in researching emerging technologies and trends, standards, and products.
• Strong understanding of emerging tools, software, applications, and systems for attaining best-in-class technologies.
• Technical operations, administration, or engineering background
• Proficiency in Visio, Word, Excel, PowerPoint

CORE WORK ACTIVITIES

• Provides engineering, oversight, governance and tactical direction related to the cloud and workplace services that are required to enable the delivery of IT services
• Provides input to the overall architecture, operational governance model
• Researches, designs, and tests components that are standards based, high performing, highly available, and secure in delivering the required business functionality
• Educates internal and external users on the technologies to continually improve the knowledge and skill-base of the organization on how to operate and support the technology services
• Participates in the evaluation and selection of service products
• Supports analysis of the current environment to detect critical deficiencies and designs solutions for improvement
• Utilizes capacity modeling to ensure systems have the necessary space and resources to perform the business strategy and goals.
• Utilizes capability modeling to align systems strategy and planning with business strategy and goals
• Consults with project teams to identify when it is necessary to modify services to accommodate project needs
• Supports, implements and promotes standard configuration and change management, processes and practices
• Develop test plans, implementation plans, and project timelines for assigned projects
• Leads Peer Design Reviews and Design Thinking sessions

Delivering Technology

• Performs quantitative and qualitative analyses for service design processes and projects.
• Participates with the Service Delivery and Transition teams in planning and coordinating implementation, reviewing quality control of systems functional design, usability, functionality, and implementation.
• Coordinates with appropriate IT and vendor relation teams.
• Acts as a 4th level of support to cloud and workplace products and platforms.
• Provides early warning to leadership regarding degraded or missed service levels

IT Governance

• Follows all defined standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
• Maintains a proper balance between business and operational risk
• Follows the defined project management standards and process

This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  Colorado applicants only:  The salary range for this position is $90,975.00 to $180,131.00  annually.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.