Serves as an international liaison for the Global Health (GH) department's business development efforts and growth initiatives. Supports in maintaining knowledge of hospital programs for effective communication to stakeholders, implementation of sales strategies and execution of marketing plans to expand the hospital's reach to new international markets. Supports Global Health leadership in project planning, management, and implementation to expand services and grow the program.
Minimum Job Requirements
Bachelor's Degree in international business or international relations (or) 5 years of relevant experience
1-3 years of experience in global healthcare and/or international markets
1-3 years of experience with implementation and execution of programs or healthcare related projects in a healthcare facility outside of the US
Knowledge, Skills, and Abilities
Project management skills and knowledge of LEAN and CAP methodology preferred.
Previous experience developing and implementing an international program preferred.
Excellent people skills.
Skill in exercising initiative and judgment.
Demonstrates excellent oral and written communication of complex concepts and presentation skills when interacting with physicians, patients, co-workers, and other health care professionals in all work related situations.
Ability to develop and maintain effective relationships with medical and administrative staff, patients, and the public.
Ability to represent department and organization in a professional, courteous, and efficient manner.
Possesses negotiation and persuasion skills as well as knowledge in the sales process.
Ability to solve problems and make decisions to formulate a plan of action.
Maintains confidentiality of sensitive patient and operational/program information.
Able to interpret, adapt, and react calmly under stressful conditions.
Ability to motivate, cooperate with, and work collaboratively in a team environment.
Able to prioritize, successfully handle multiple concurrent tasks, utilize strong problem solving, and analytical skills.
Ensures attention to detail and demonstrates knowledge in data evaluation, collection, and interpretation.
Computer skills including word processing, spreadsheet, and presentation software as well as knowledge of data analysis and statistics.
Job Specific Duties
Supports Global Health (GH) leadership in business development and marketing of programs to potential international partners to establish new and enhance existing relationships.
Responsible for the thorough understanding of hospital services, programs, and Centers of Excellence in order to effectively communicate to current and new partners.
Supports department goals through proactive communication and interface with key customers, internal and external, providing relevant updates related to hospital programs
Supports GH leaders in mining international communities for identification of potential partners.
Facilitates meetings and tours of the hospital for representatives visiting South Florida & potential partners including representatives from private/public agencies or ministries, physicians, etc.
As requested by GH leaders, attends or serves as a representative of the hospital in medical meetings or conferences
Assists GH leadership in the development and implementation of new programs and special projects including creating and executing project work plans.
Supports GH leadership with identified opportunities and international needs assessment, business and marketing development plan
Analyzes and reviews procedures and work flows for overall business optimization.
Supports in establishing project quality standards, monitors project status, and maintains project plans on schedule.
Prepares reports for review by managerial and other leaders to provide status updates and other information related to business development activities and projects.
Builds, develops, and maintains strong relationships with internal and international physicians, ancillary practices, hospital staff, patients, foreign insurances, and foundations.
Works with staff on initiatives to improve the patient's experience. Responsive to concerns/complaints the patient/family may have.
Primary Location :
Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus
Nicklaus Children’s Health System, is the region’s only healthcare system exclusively for children. In addition to Nicklaus Children’s Hospital and a growing number of outpatient centers located throughout the tri-county area, the health system includes Nicklaus Children’s Hospital Foundation, the organization’s fundraising arm; Nicklaus Children's Pediatric Specialists, a nonprofit physician practice subsidiary; a management services organization, and an ambulatory surgery center. Our vision is to be where the children are. Ultimately, this means being there through all stages of health and life, both physically and emotionally. To be a trusted partner to children and their families, not only in times of illness, but throughout their life journey. Our mission is to inspire hope and promote lifelong health by providing the best care to every child.