Role Value Proposition: 

This role acts as a member of the Service Management Platform team, responsible for assuring alignment to busines strategy and governance decisions. The Business Systems Specialist documents the environment, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions are leveraged in the delivery of busines solutions through MetLife's Service Management platform (ServiceNow).

ServiceNow represents MetLife's Service Management solution, facilitating the execution of processes including Incident Management, Request Management, Change Management, Release Management, and Vendor Risk Management. Over 9,000 MetLife employees globally use ServiceNow to manage over 2.8 million tickets annually.

Key Responsibilities: 

• Aligns ServiceNow Platform capabilities to business strategy and platform roadmap
• Performs discovery and design work sessions to translate technical complexities to stakeholders, ensuring understanding of design decisions including mock-ups, flow diagrams and solution requirements
• Accountable for base system architecture and core data designs including integrations with other systems for workflow and automation use cases
• Provides leadership and participates in the implementation of new platform capabilities
• Interacts regularly with vendor Product Management teams to identify opportunities presented by emerging capabilities and to provide input to vendor roadmaps

Essential Business Experience and Technical Skills:

Required: 

• 5+ years experience with ServiceNow or similar cloud-based workflow systems

• Strong technical knowledge of workflow, automation, and integration capabilities
• Demonstrated ability to partner with stakeholders at various levels of the organization to establish consensus and deliver outcomes
• Ability to independently plan deliverables and coordinate with team members
• Bachelor's Degree in Information Systems or related field

Preferred:

• ITIL v3/v4 certification
• 5+ years experience configuring ServiceNow forms, business rules, reports, etc.
• Experience developing and maintaining platform architecture diagrams
• Experience with database design schemas and database modeling
• Experience supporting solution deployments and releases
• Demonstrated ability to partner with vendor Product Management teams

Travel:

Negligible 

Business Category

Global Technical Services

Number of Openings

1

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.