Healthcare, retirement plan, LTD, life insurance, paid leave
St. Gabriel's Catholic School is seeking a Technology Support Specialist whose primary responsibility will be day-to-day support of the school's educational technology tools and act as a liaison between faculty, parents and students. The ability and willingness to communicate effectively with users to understand their issue and explain the solution while building strong professional relationships is key. Additionally, this position will require technical support and troubleshooting of Windows laptops, Chromebooks, iPads, AV, sound equipment, interactive displays, printers, Webex video conferencing, Google Suite and wi-fi connectivity issues. The ideal candidate is focused on the customer experience and possesses the ability to communicate in a positive and encouraging manner that builds trust and respect while easing anxiety. A passion for learning and professional growth are key as well as the willingness to take on new challenges and tasks with enthusiasm.
Provide exceptional technology support and service to faculty/staff, students and parents for technology-related issues. Including, but not limited to, Windows laptops, Chrombooks, iPads, Webex video conferencing, interactive displays, network and wi-fi connectivity issues.
Engage day-to-day with faculty/staff to provide training and support for the integration of technology into the classroom curriculum
Assist with the maintenance, repair and inventory of all school technology
Assist with the administration of the SGS Google Domain and other device management platforms including user accounts, access and apps
Utilize the helpdesk ticketing system to manage and prioritize support requests.
Demonstrate professionalism in conduct, demeanor and work habits
Maintain a work schedule that maximizes availability and presence to the School, students, faculty and staff
Support and uphold the philosophy of mission of the School
Support and adhere to the Code of Conduct and policies and procedures of the School and the Diocese
Maintain confidentiality regarding school matters
Other duties as assigned by the IT Manager
Knowledge, Skills and Abilities
Proficiency in supporting a variety of platforms including Windows, Chrome OS and Apple OS/iOS
General knowledge of computer hardware and software maintenance and support
Knowledge of the Google Suite for Education and the Blackbaud K-12 OnSuite is preferable.
Ability to interact professionally with administrators, faculty/staff and students in an educational setting
Skill in handling multiple, simultaneous requests, prioritizing issues and responding to support requests
Desire to work in an educational setting where daily interactions with faculty/staff, students and parents is a requirement.
Ability to communicate in a positive and encouraging manner that builds trust and respect while easing anxiety.
Capacity to work both autonomously and as a team member.
Ability to maintain confidentiality.
Bachelor's degree in a related field preferred, or
Two years of professional experience supporting technology in an educational setting with a proactive approach to support.
St. Gabriel’s is accredited through the Independent School Association of the Southwest (ISAS) and the Texas Catholic Conference Education Department (TCCED)
St. Gabriel’s Catholic School stands apart as a profoundly unique school and community. On our website, you will learn more about the ways St. Gabriel’s customizes the educational experience to match the skills and personality of each student, how we ask every constituency in our community to stretch themselves to their limit and then to go a little further, and how Christ lies at the center of all we do. In the happy faces of our students, you will see the results of high expectations and the joy that safety, affection, and a love of learning can bring.
Less obvious are the crucial relationships that make St. Gabriel’s possible. The rich partnership between faculty and parents not only produces better academic outcomes, but also models for our students the benefits of patience, generosity, and a shared commitment to excellence. We know learning is not a static transferral of ideas, but a dynamic process in which the teacher and student are collaborators and fellow travelers. Equally important is the special way our stu...dents care for one another. They are student leaders and have pride in their school and in each other. Every day I am surprised and inspired by these wonderful children. They are amazing!
I invite you to come see for yourself. Come walk our halls and spend time on our campus. Our buildings and grounds manifest our mission: welcoming, inclusive, and vibrant. You will see our students learning about themselves and the world around them through a potent mixture of technology, expertise, and creativity. Our campus is constantly humming with activity; you are always welcome!
A St. Gabriel’s Catholic School graduate is an accomplished scholar, a confident leader, and a compassionate friend. Yet there is more. Our graduates are grounded in faith and open to the call of God in their lives. They will make this world a better place.
On behalf of the faculty, staff, families, and students, welcome to St. Gabriel’s Catholic School!
Head of School