Job Description The Information Technology Support Specialist is responsible for the support and maintenance of a wide variety of hardware, software and mobile devices that are used by personnel in the Campus Planning & Development and Facilities Divisions. The Information Technology Support Specialist will configure, install and maintain desktop systems and applications (hardware and software). Be the technical troubleshooter of IT problems/issues, as reported by division users, while providing users technical advice, guidance and training. Support the division's management/business information needs by constructing and producing the necessary scheduled and ad hoc reports. Test new hardware and software, prior to deployment, to insure compatibility with the current suite of applications. Assist in the introduction of new information technologies while administering existing technological resources within the divisions. Maintain detailed records of hardware and software inventories deployed throughout the divisions. Exceptional written and verbal communication skills are required. Strong customer service skills are also very important in this position. The position reports to the Associate Director, Facilities IT Desktop Support within the Facilities Division.
Qualifications:4-6 years of related experience. Bachelor's degree in Computer Science or a related area is required. Excellent interpersonal, communication, and organizational skills are required. Extensive experience in supporting Windows desktops/laptops, Macintosh, connectivity and mobile devices. 2+ years demonstrated experience developing MS access and/or web-based applications using some of the following technologies: ASP.NET, Java Script, SQL, MS access, and HTML. Must be adept and passionate about learning new technologies and services. Must be passionate about supporting customers.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.