Job Summary Boston Children's Hospital is a leading pediatric organization with a strategic commitment to IT excellence. The organization achieved the elite Stage 7 EHR adoption rating from HIMSS in 2010, and continues to lead the nation in EHR deployment and development. We are currently looking for team members to join the Customer Experience team responsible for supporting and optimizing a large suite of Clinical Applications deployed throughout the institution. Qualified candidates for this role will need to be eager to learn, prepared to embrace challenges, and be able to demonstrate a track record of success in an academic or professional setting.
The Application Support Analyst shall be responsible for:
Providing tier one and tier two support to users of the Cerner EHR and suite of departmental solutions under CHAMPS purview
Developing deep application expertise within defined subject areas. We will work to match the candidate's background to open opportunities, but will also look for candidates to be open to developing new areas of expertise.
Working collaboratively with team members and the clinical community to match department's needs to the capabilities of our software.
Engaging in issue resolution: This entails working with team members to identify a resolution, as well as working with vendors to diagnose issues and correct them.
Clearly articulating and presenting solutions to colleagues and customers in the user community.
In order to qualify you must have:
Strong communication skills.
The ability to manage relationships with a wide range of customers.
A health care or IT background
3-7 years of experience in a related field
Bachelor's degree or equivalent experience required
Experience with SQL, CCL and/or Unix is a plus
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a rotating days/evenings and week-end schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best. *LI #CB
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.