Details
Posted: 28-May-22
Location: Cincinnati, Ohio
Salary: Open
Internal Number: 84422-en_US
Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL
Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 47,000 students, 10,500 faculty and staff and 330,000 alumni, UC combines a Top 35 research university with a physical setting The New York Times calls "the most ambitious campus design program in the country."
With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, eight straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 athletic conference, UC's momentum has never been stronger. UC's annual budget tops $1.6 billion and its endowment totals $1.9 billion.
Job Overview
The University of Cincinnati, College of Engineering and Applied Science invites applications for a Computer & Info Analyst I. Reporting to the Computer & Info Analyst Supervisor within the Office of College Computing, the Computer & Info Analyst I position is responsible for support, maintenance, and management of departmental computing technologies, including the following major duties: primarily supports the overall technology needs for the faculty, staff, researchers and students of the academic and administrative departments within the College of Engineering and Applied Science; hardware and software installation, with configuration and administration of end-user desktop and mobile computing devices; troubleshoots, analyzes and resolves problems associated with the system hardware, operating systems, software/applications; ensures compliance with security standards and practices to protect against system vulnerabilities and ensures software license compliance; computer support functions for faculty and staff offices and research labs; platforms supported include Windows, Mac, and Linux and mobile devices; other duties to include IT asset management, technology specification and purchasing, email moderation, software license compliance and audio visual support; works collaboratively within College Computing and with IT staff in academic departments to ensure that technology needs are being met in a consistent manner in support of academic teaching and research; effectively communicates with internal and external stakeholders, especially with faculty and students; Maintains a flexible work schedule to support users during non-standard hours as required.
Essential Functions
- Provide consultative, technical and training support and services to the user community to ensure problem resolution, system/data access, and optimal system performance.
- Assist users to develop or use applications and software packages and their features.
- Act as a liaison between faculty, staff, students and information systems resources and staff.
- Install, configure, and modify applications, networks, databases, and other systems.
- Provide technical advice and expertise to faculty, staff, and students in the evaluation, selection, purchase, upgrading, and maintenance of software, hardware, and/or database system resources to meet user needs.
- Assist in preparing requests for proposals, cost estimates, and justifications.
- Provide training and communications materials to users that maximize their ability to utilize system capabilities, features, and other resources. Develop and/or conduct training programs, lab/equipment orientations and demonstrations, and self-guided tutorials on equipment, applications, databases, and related systems. Write user documentation, user guides, instructor guides, training outlines, and technical training publications.
- May perform applications programming to accomplish some duties.
Minimum Requirements
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related degree; -OR- an Associate's degree with two (2) years' experience; or four (4) years of basic to intermediate level computer hardware related experience.
- Possesses working knowledge of commonly-used concepts, practices, and procedures and contributes through support, using established processes, methods, and systems.
- Experience should include administration of desktop technologies and a high level of experience with supporting hardware and software of varying technologies, of a company, agency or institution with more than 50 employees.
- Position requires ability to lift a minimum of 40 pounds on a regular basis.
- This position includes research projects handled under ITAR, which is sponsored by the United States Government and requires US citizenship or the applicant to possess a Green Card.
Required Education
Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
Required Experience
Relevant work experience considered.
Additional Qualifications Considered
- Demonstrated experience in Windows, Mac, and Linux desktop support.
- Experience with audio visual technologies is a plus.
- Must have outstanding organizational skills with a keen attention to detail and ability to meet deadlines, excellent writing and speaking skills, abilities to work both independently and collegially as the situation requires, and be comfortable working in a fast-paced, dynamic and critical environment where constructive feedback is commonplace.
Physical Requirements/Work Environment
- Office environment/no specific unusual physical or environmental demands.
Compensation and Benefits
UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.
- Competitive salary range dependent on the candidate's experience.
- Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
- Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
- Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
- Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
- Tuition remission is available for employees and their eligible dependents.
- Enjoy discounts for on and off-campus activities and services.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.
REQ: 84422
SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN
