A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter must include examples of how your past work experience is applicable to this position. The letter must also include specific examples of how, in your work experience, you effectively demonstrated at a minimum, the following behaviors and the impact it had within your organization:
The division has added the desired competencies for the job being filled including:
A high level of responsiveness and quality which meets and often exceeds customer expectations. (customer service)
A forward-thinking mindset that anticipates division, program, and end-user needs (proactivity)
A willingness to take on additional responsibility. (flexibility)
Proficient in working with others to enhance team goals / objectives. (collaboration)
The Division of Enrollment Management (EM) is looking for an experienced CRM Administrator and Programmer Data Analyst to join our team. You will work to primarily support the Office of Graduate Programs and the Student Success Center. You will also be a part of a larger EM technology team that supports the needs of all departments within the division.
In addition to your division colleagues, you will work with, Information Technology Services (ITS), Schools/Colleges and other units whose business processes intersect with the operational and data needs of Enrollment Management.
The scope of the job is broad and requires excellent technical and analytical ability, with particular emphasis on data extraction, analysis, application support, and report generation.
Work with the CRM Architect to implement and maintain the TargetX/Salesforce CRM CRM. Tasks include data mapping, ETL creation and testing, report development, staff training, and routine administration.
Help conceptualize and enhance communication and application processes in TargetX/Salesforce CRM. Assist in the creation of reports to enhance and build new communication in the CRM.
Will become familiar with other software products within the division, such as Othot, in order to access the needs and recommend upgrades, renewals, etc.
Recommend system modifications or changes to hardware/software configurations. Ensure sensitive data is securely maintained by systems and departmental users. Ensure that all systems/software are compliant with University of Michigan information security policies.
Create reports relating to business processes, software data feeds, and data maintenance.
Serve as expert technical resource for divisional staff regarding applications. Provide guidance on strategic leveraging of technological tools. Create and maintain system configuration and end user documentation.
Visit vendors, attend conferences or training, study technical journals, and subscribe to discussion groups to stay current with technological changes. Consult with other university departments as necessary to complete projects. Serve on departmental and university-wide committees and assist with special projects as assigned.
Train users on CRM and other software usage. May include cross-training of other members of the EM technical team.
Monitor TargetX/Salesforce CRM and the related systems to ensure data integrity. Use tools to streamline the management of business processes, data extraction, and data transformation/normalization.
Maintain user accounts/permissions for TargetX/Salesforce CRM for Enrollment Management departments.
Maintain data connections to existing institutional systems (Banner, data warehouses, etc.) and custom applications (Wordpress website, web applications, Google Forms) to allow bi-directional data-flow between these systems and Salesforce, ensuring the required data transformation is maintained correctly.
Assist Enrollment Management with the designing, building, and implementation of division-wide solutions.
Coordinate interfaces between major systems and programs, including web applications with backend databases and running daily data bridge processes.
Conceptualize, develop, and implement complex program designs, including the creation and maintenance of custom applications and web forms/sites.
Bachelor’s in related technical or science field or an equivalent combination of education and experience.
Experience working with CRM Systems, specifically TargetX or Salesforce.
3-5 years of related professional experience in a technical and/or data support/analysis role.
Experience working with information tools and database-driven web-based applications.
Experience in systems analysis and programming, including utilizing various programming languages and databases, such as Oracle PL/SQL, Microsoft Access, and Talend.
Demonstrates excellent oral and written communication skills necessary to interact effectively with colleagues and university personnel with users of varying technological skill levels.
Demonstrates good organizational and problem-solving skills; ability to anticipate problems and take initiative, structuring one’s own activities and using resources in ways that maximize productivity and efficiency.
Demonstrates good work habits, dependability, punctuality, flexibility, and attendance.
Experience with Informatica, Axiom, and other API intermediaries
Experience with Ellucian products, ex: Banner, Degreeworks, ImageNow
Certified Salesforce Administrator with at least 1 year of experience in that role or equivalent experience.
Project and change management experience.
Experience working with a web-based content management system.
Experience using version control software such as Git.
Experience with Business Objects and Tableau.
Experience using Java and R is preferred.
Familiarity with State and Federal higher education reporting policies is preferred.
Knowledge of UM-Flint business processes is preferred.
Experience in decision support and or data mining environments is preferred.
A consistent hybrid work schedule (some days on campus and some days working remotely) is available for this position at this time. However, this is subject to change based upon the duties of the position and the needs of the department.
In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.
Generous time off
A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting.
Many choices for comprehensive health insurance.
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Eligibility for benefits is based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility and download the Comprehensive Benefits for Faculty and Staff flier.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.
UM-Flint is among the top tier, regional comprehensive public universities in the Midwest. UM-Flint currently enrolls approximately 7,000 students, has a broad and diverse alumni base of over 48,000, and is home to high caliber faculty and dedicated staff, and recently updated its Carnegie classification to Doctoral/Professional.