At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in the areas of Registration, Financial Screening and Verification and Patient Throughput.
Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.
The Patient Access Quality Assurance Data Coordinator & Analyst is a key member of the Patient Access Services team, reporting to the Patient Access Sr. Manager for QA and Training. Supports QA activities for all intra-facility transfers. Performs quality financial analytics to evaluate revenue cycle integrity; compiling data from various source systems to produce reporting on key performance indicators. Manages electronic registration QA systems. Performs other QA tasks to ensure accurate registration and patient identification standards are maintained.
Duties of a Patient Access Quality Assurance Data Coordinator & Analyst may include the following but are not limited to:
Assess and validate Stony Brook Medicine (SBM), Stony Brook Southampton and Eastern Long Island Hospital (ELIH) for patient transfers to ensure compliance and consistency in workflow processes and protocols on a daily basis. Ensure that admit source, admit/discharge dates, insurance plans, discharge disposition and other registration details are chosen and documented correctly to support excellence in billing.
Responsible for quality and finance-based analytics to support revenue cycle, financial goals and compliance; actively measures the knowledge, development and effectiveness of departmental training for Patient Access Services department for Stony Brook Medicine under the direction of the Director, Patient Access Services. Produces data in various formats, including, charts, and graphs etc., summarizing data findings. Serve as a reliable resource for department statistics maintained on share drive and SharePoint.
Administrator of registration QA system, responsible for rule additions and updates that measure registration integrity and accuracy. Analyzes department performance against defined quality metrics, reports trend and KPI benchmark variances. Make recommendations for workflow and procedural modifications based on financial performance and data analysis.
Prepares reports that serve to identify training opportunities for departmental divisions and individual staff. Identify and corrects workflow deficiencies as required based on data assessment. Supports departmental QA activities. Produces weekly, monthly and annual comparative QA Activity Report to Leadership. Supports and meets data needs for development and implementation of strategic initiatives. Ability to collect data from variety of applications and databases to construct meaningful reporting.
Actively engaged in duplicate MRN review processes, with strict adherence to patient identification standards and compliance with policies/procedures which ensure patient safety.
Addresses inquiries from inter-departmental stakeholders to ensure accurate registration information to support CDI, risk assessment, SPARCs, compliance and regulatory reporting integrity. Employs efficient time management strategies to organize and prioritize departmental tasks and those received from various stakeholders throughout the organization.
Ability to work independently to complete daily assignments and respond to inter-departmental inquiries.
May be assigned as a Disaster/Emergency Service Worker, as required.
Bachelor's Degree and 2 years of hospital revenue cycle experience.
Demonstrated excellence in verbal and written communication, computing and multi-tasking skills.
Candidate must demonstrate experience and expertise in speaking with interdisciplinary stakeholders, department leadership and staff.
Intermediate proficiency with Microsoft Access.
Demonstrated experience in generating meaning reporting from statistical analysis and data collection.
Master's degree, with 3 years of hospital revenue cycle experience in Front End, Patient Access related functions.
Experience in writing professional reports and preparing statistical data presentations.
Ability to manage system implementation/enhancement quality reviews.
Special Notes: Resume/CV and cover letter should be included with the online application.
In accordance with the New York State Department of Health (DOH) regulation that all hospitals and nursing homes "continuously require all personnel to be fully vaccinated against COVID-19," Candidates who are not already partially vaccinated must obtain the first dose of the vaccine within three (3) calendar days of acceptance of conditional job offer and must obtain any subsequent doses in accordance with the vaccine protocol, including booster vaccines. Candidates who are partially vaccinated, but not yet fully vaccinated, must complete their vaccination series within three (3) calendar days of job offer or in accordance with vaccine manufacture protocol, whichever comes later.
The regulation also includes those who may be affiliated with or interact with employees of a hospital or nursing home. The regulation allows for limited exemptions with reasonable accommodations, consistent with applicable law.
Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).
If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.
* Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
* All Hospital positions maybe subject to changes in pass days and shifts as necessary.
* This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
* This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Prior to start date, the selected candidate must meet the following requirements:
* Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
* Complete electronic reference check with a minimum of three (3) professional references.
* Successfully complete a 5 panel drug screen*
* Successfully complete a Background Check investigation.
* Provide a copy of any required New York State license(s)/certificate(s).
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
*The hiring department will be responsible for any fee incurred for examination.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.
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Official Job Title:TH Instructional Support Associate
Department/Hiring Area:Patient Access - Quality Assurance & Training 351399
:Day ShiftShift Hours:8:30 AM - 5:00 PMPass Days:Sat, Sun
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