Job Summary The Epic Hospital Billing and Claims Analyst shall be responsible for:
Engaging with end-users to understand their business needs, current operational concerns and use of the assigned Epic application.
Responding to and triages support tickets. Troubleshooting and resolving routine maintenance, basic "break/fix" requests related to the specific Epic application supported and any associated peripheral devices, and general workflow or "how to" questions within defined parameters. Routing more complex issues to senior members as appropriate.
Tracking patterns of issues to identify training needs, underlying application issues, or potential enhancement opportunities to address business operational needs.
Performing simple to more complex editing of existing builds or templates.
Editing impact rules characterized by simple logic (not custom) and few properties and often involve adding, populating or removing elements (e.g., add/remove an element such as a payor/plan, adding or populating existing elements in templates, etc.).
Conducting unit tests of own work and engages team members in second level QA testing. .
Validating changes with senior team member before moving to production.
Adhering to department build standards and procedures.
Producing/Updating documentation for application and workflow changes. Keeps internal end user documentation accurate and up to date.
Assisting in the testing/quality assurance of other team members' more routine solutions.
Implementing assigned routine changes from quarterly upgrades and approved user requests in support of ongoing operations.
Participating in related build and testing.
Completing application data related tasks as necessary to assist in the completion of projects and implementation of builds/templates.
Monitoring error/audit reports and coordinates with appropriate parties to resolve according to established process. Identifies patterns that may require broader intervention and highlights for senior team members.
Presenting to internal super-user groups on basic application concepts. Incorporates feedback and insights from presentations to enhance training, identify improvements or interest in enhancements, new features, etc. Actively participating in recurring team meetings to discuss the status of deliverables, roadblocks, shared issues, end-user concerns, etc. Participating in regular routine communications with Epic representatives, including participating in recurring project team meetings to review outstanding support, request assistance, etc.
Attending local conferences, additional Epic training, and/or internal BCH offerings.
In order to qualify you must have:
A minimum of High School Diploma (required) or Bachelor's degree (preferred).
At least 6 months of Epic application certification training and subsequent experience successfully applying knowledge to resolving routine issues.
Epic Resolute Hospital Billing and Claims certification.
Preference given to experience working directly in the specific domain (operational area) being supported: hospital revenue cycle, patient scheduling, finance/billing, etc. demonstrating an understanding of the unique challenges of the groups supported.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a rotating days/evenings and week-end schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.