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Operations Analyst - Tech
This analyst will be part of the AFI incident Management team aka ATAC team with Incident management being the primary responsibility. This person will be working with multiple AFI teams across business and technologies to manage incidents and run bridges with the primary objective of reducing MTRS of incidents. We will need flexibility to work afternoon shifts if necessary. Responsibilities Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing documents that outline incident p


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