Job Summary Serves as a team resource and a member of the department's support for the EpicCare Ambulatory application and end-users. Work requires an understanding of the context and the relationships between operations and Epic related systems in addition to understanding the basis for current configurations in order to resolve moderately complex problems. With a deepening knowledge, begins to specialize in a particular area of a broad process.
This Epic Analyst II will be responsible for:
Serving as a team resource with a deepening knowledge of assigned operations, the related Epic application and relationships with other Epic products.
Engages end-users in operations to understand business needs (process, data and/or reporting) and the context for the current state. Clarifies and finalizes the scope of the request with the end-user/client. Conducts technology and operations analyses to identify root causes to problems or solutions to new requirements which are generally moderately complex - often addressing incompatibilities or inconsistencies with the current configuration and past system design decisions (e.g., workflow design decisions or work queue ownership assignments) and/or have large downstream implications. Identifies potential implications for integrations with Epic associated devices or non-Epic applications. Outlines the necessary build, highlighting considerations and estimating time for completion. Proposes solutions for team, senior team member or management review as appropriate. Project work typically spans a couple of months to complete from inception to implementation.
Participates in analyzing tickets to identify need for project-based work (e.g., enhancement, system modifications).
Following departmental protocol, independently performs moderately complex configuration to address business needs. Modifies rules which are often characterized by multiple variables, use of new elements or properties (e.g., Order Transmittal rules), creation of templates based on standards (e.g., user access templates), some custom logic (although still straightforward), etc.
Coordinates the implementation of solutions impacting the supported application, the external vendor, end users, and supporting technical teams. Researches and analyzes the functionality of vendor and internally developed applications as it relates to the supported application.
Participates in upgrades by reviewing release notes that impact the supported Epic application. Outlines the necessary build and/or testing for review by senior team member or manager.
Engages in ongoing communication with super-users and their managers related to supported application and operational processes. Employs strong communication skills to explain moderately complex issues and influence others in reaching and implementing effective solutions.
In order to qualify for this position, you must have:
EpicCare Ambularory certification
1 year of post-certification experience directly involved in EpicCare Ambulatory support and straightforward build. 2+ years preferred.
Direct system/application support experience involving operational analysis in clinical settings will be credited. In addition, experience should include: presenting to or advising users, clients (internal or external), etc. on technical issues and training systems end-users, either directly or in providing substantive input to training curriculum or materials.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a rotating days/evenings and week-end schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.