Job no: 509921 Work type: Staff Location: Monterey Bay Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology
Classification: Information Technology Consultant - Career Anticipated Hiring Salary: Mid to high $5,000's/mo CSU Salary Schedule Hours: Full-time / 40 hours per week FLSA: Exempt
Priority Screening Date: February 13, 2022 Recruitment Status: Open Until Filled
Powered by an inspiring Founding Vision Statement, California State University, Monterey Bay (CSUMB) is a mid-sized comprehensive baccalaureate and masters granting university whose staff and faculty help transform student lives through a focus on student success and engagement through project-based learning, service learning in its regional community, and the promotion of multicultural and global perspectives on and beyond campus. CSUMB is both a Minority Serving Institution (MSI) and a Hispanic Serving Institution (HSI) and has a vibrant, diverse student body of over 7,400 students. The university's Strategic Plan prioritizes inclusive excellence through recruiting and investing in the development of a diverse body of faculty, staff, and administrators. CSUMB's sustainability initiative is to be carbon neutral by 2030. The university's faculty and staff, many of whom live in the East Campus housing development, appreciate living and working so close to the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, CSUMB offers excellent benefits, including access to below-market-rate campus housing and competitive salaries for faculty and staff.
Under the general supervision of the Director of Enterprise & Engagement Application Services, the Project Management Business Analyst is responsible for directly contributing to initiatives, projects and operations in support of IT products, systems, applications, services and resources.
The incumbent will be expected to independently and efficiently support the entire IT project systems development life cycle and apply industry standard methods (i.e. International Institute of Business Analysts (IIBA)) or Project Management Institute (PMI)) to ensure successful delivery of new/modified applications that follow industry standard frameworks for Software and Systems Development Life Cycles (SDLC) from initiation, planning, analysis, design, development, test and implementation to maintaining systems/applications and supporting continuous improvement and data integrity efforts.
The Project Management Business Analyst will promote User Experience (UX) best practices, and improve knowledge resources to support our self-help community.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
1. Planning and Analysis of Project Management and Process Improvement Activities
Facilitates communication and collaboration with stakeholders and product teams to understand user requirements/needs to create intuitive and engaging user experiences.
Conducts business process and feasibility reviews, needs and alternative analysis to assess product or processes compatibility with existing systems while meeting user needs.
Researches and evaluates potential, new and available system applications or analyzes potential solutions for a re-design, modification or upgrade of a current system to recommend solutions to optimize end-user benefit and increase business value.
Assists customer or project manager developing project documentation: requests for proposals, scopes of work, cost estimates, business cases and cost/benefit analysis.
Confirms requirements with System Requirement Specs, process maps and other user-centric design methods including: User Stories, Storyboards, Wire Frames, Mock-ups, Prototypes, Proof of Concepts, and Personas to ensure usability and functionality.
Presents recommendations and solutions to stakeholders including proposals for new systems, replacements, redesigns/modifications, process and workflow improvements that increase efficiency and effectiveness.
2. Project Implementation Support
Supports project management activities while managing requirements to control project scope and providing consistent, timely updates including reporting issues and risks.
Support management and tracking of emergent requirements and the refinement of user requirements using an iterative agile project management approach.
Participates in user acceptance testing and quality assurance activities of applications and systems to ensure user requirements are delivered as expected including data integrity.
Coordinates and facilitates product demonstrations/reviews for the project team and stakeholders after each iteration or release to ensure the delivered final product meets the definition of done and provides a seamless user experience.
Supports and contributes to change management efforts, communication and training during a new product or process roll out that impact internal and external end-users.
3. Operational and Application and Support:
Develops knowledge of applications and systems supported by EAS including an overall understanding of the application/UI layer, functionality and back end data models to support the development of integrations, produce reports, metrics and dashboards.
Supports regular system/application maintenance upgrades, fixes and/patches and administers application security and system/data access.
Provides end-user support to maintain assigned IT applications or respond to issues, fielding user requests received through the IT's service request system, phone, email and other collaboration tools to report issues and request services.
Expeditiously resolve reported issues or complete services requests independently or through stakeholder collaboration and track progress to completion/resolution.
4. Knowledge Management and Training Activities in Support of Usability:
Develops and maintains knowledge in support usability of systems/applications including: on-line, self-help resources and documentation, both technical and functional, internal and external with interface guidelines to promote User Experience best practices.
Evaluates usability of any knowledge/content pertaining to IT applications, systems, services and processes through the use of user content evaluations to identify information gaps, content ambiguities and unclear pathways to report findings to the IT management team in an effort to improve self-help resources and user navigations to resources.
Plans and coordinates open labs, orientations in support of training efforts, observes systems usability, collects feedback and reports findings to IT management.
Performs other job-related duties and special projects as assigned.
May direct the tasks of student assistant(s).
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of applying standard theories, principles, practice, and techniques applicable to a university/higher education environment; operational analysis and techniques; excellent oral and written communications skills. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Experience in investigating and analyzing problems that have broad administrative impact and implications. Strong systems background as a user or functional developer. Experience in using spreadsheets, database query tools and word processing software applications at an advanced level; using/supporting campus core enterprise systems such as Oracle-PeopleSoft (Campus Solutions/Student Administration) and/or other information systems. In addition, produce or retrofit content for accessibility, using tools such as Ally, MS Office and Adobe Acrobat documents, and audio and video transcription/captioning.
Ability to: Research, develop and evaluate policies and programs, including skill in the collection, evaluation, interpretation of data to develop sound conclusions and make appropriate recommendations; quickly learn features of new software releases and modules, anticipate problems and address them proactively; analyze data requirements and research data availability; train/mentor others on systems skills and procedures, with the ability to communicate system/technical concepts and ideas to non-system/technical individuals; work as a team member; independently handle multiple work unit priorities and projects; establish and maintain cooperative working relationships within a diverse, multicultural environment
To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.
Experience developing, administrating and analyzing user experience testing and user interface designs.
Ability to understand, apply, analyze, evaluate and create research specific to the usability of technology applications, systems and services.
Experience with working with a project team to deploy/manage higher education enterprise applications that may include Content Management System solutions, Customer Relationship Management systems, Security and Point of Sale, Enterprise Document or Content Management and Learning Management Systems.
Understand operational workflow and process requirements of business units related to enterprise applications with process improvement.
Experience with data integrity, data quality, data migration and data maintenance.
Project management skills and experience driving programs independently.
Bachelor's degree in Computer Science, Graphic Design, Psychology or equivalent.
Formal training or certifications in the areas of User Experience, User Interface and project management.
SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:
All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSUExecutive Order 1095.
This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.
This position will have responsibilities that require the employee to possess a license, credential or other certification in order to meet minimum job qualifications and/or to qualify for continued employment. Specify license, credential or certification required:
Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
May require occasional evenings and/or weekend work.
This position has been designated as a sensitive position with:
control over campus business processes, either through functional roles or system security access
Position requires some travel, mobile work locations, and working at a computer and desk for extended periods of time. This is an exempt position that may require extended or varied hours, including some weekends, and may require travel between campus offices and off-campus locations. Some lifting up to 20 pounds
There are components of this job which are deemed essential on campus. This position will primarily work on the main campus, with occasional work from home. This position requires working on campus with students. The health and safety of our students, faculty, and staff remain our highest priority. In the fall, students, faculty, staff, and the community can expect that masks will be required and that the appropriate degree of social distancing will be in place in all areas based on evolving guidance. Additionally, all students, faculty, and staff are encouraged to be vaccinated before coming to campus. All community members who work or attend class on campus should expect to participate in a random or periodic testing system. CSUMB will communicate more information about vaccination requirements and testing protocols when the details become available.
CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 14-paid holidays a year. For more information, visit CSU System Benefits. Additionally, University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Employee Housing for more information.
For full consideration, applicants must complete the required online application prior to the priority screen date found at csumb.edu/jobs. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.
CSUMB is not a sponsoring agency for staff or management positions.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389. All employees must be eligible for employment in the U.S.
CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.
CSUMB requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to email@example.com.
CSUMB is a smoke and tobacco-free campus.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER:
CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.
California State University Monterey Bay (CSUMB), is a comprehensive public university committed to serving the diverse people of California, especially the working class, historically under-served, and low income populations. The university values an educational environment of cultural and linguistic diversity and gender equity; ethical reflection and practice; effective and experimental use of technologies as resources to people and catalysts for learning; and the integration of cross-disciplinary models enabling students, faculty and staff to engage in innovative instruction and coordinated service learning. The curriculum is organized around student learning outcomes. It is global in perspective, and of sufficient breadth and depth to meet local, regional, and statewide needs, specifically those of both isolated rural communities and inner-city populations. The identity of the University is framed by substantive commitment to a multilingual, multicultural, intellectual community which enables students, faculty and staff to cross institutional boundaries for innovative instruction, broadly defined scholarly and creative activity, and coordinated community service. The campus is located on Monterey Bay, 100 miles south of San Francisco.