Technical Product Support - SQL - Investment Management Software - Charles River Development
State Street Corporation
Location: New York, New York
Type: Full Time
Internal Number: 15926297
This role can be based throughout North America This role can be based throughout North America
Who we are looking for The Product Specialist ensures that our clients are optimizing their use of CRD's products especially in the areas of system configuration, database administration, batch processing, performance tuning, reviewing efficiency of SQL queries, reviewing systems set up and architecture at client installations, and being proficient in areas of system integration testing with external third party vendors
Why this role is important to us The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.
What you will be responsible for As Product Specialist you will:
Provide phone and email technical consultancy to trouble shoot and optimize database, application and n-tier client issues.
Analyze client's installation, setup and make best practice recommendations on the same.
Perform database tuning, reviewing SQL queries for efficiency.
Analyze hardware requirements and review system integrations with client's in house systems, downstream liquidity providers and settlement venues.
Make recommendations for better workflow re-engineering and / or tuning trading environment and workflow processes.
Resolve technical issues in a timely manner using the available resources within the company.
Manage and prioritize client issues and case loads appropriately.
Communicate and follow up effectively with client, both orally and in writing.
Document and communicate findings and recommendations to ensure a high degree of knowledge transfer to clients.
What we value These skills will help you succeed in this role:
Prior Technical Support Experience.
Strong proficiency with SQL Server/ Oracle , preferably Microsoft SQL Server.
Proficient in performance tuning, log shipping / replication etc. on MS SQL Server.
Familiarity with batch processing - database imports, exports.
Knowledge of UNIX, MS SQL Server, crystal reports.
Exposure/understanding of Apache/Tomcat and N-tier application architecture, Pearl/Shell scripting.
Strong Analytical/Technical Skills to analyze problems and provide solutions.
Proficiency in programming (Net/Java, Perl) and experience in all phases of Software Development Lifecycle.
Significant investment management / business knowledge & industry experience.
Understanding and experience in one or more of the following: Trade order & execution management systems, Portfolio management, Investment compliance systems (pre trade and post trade) and Post trade matching systems (eg: OMGEO).
Understanding and experience working on one or more of the following asset classes: Equities, Fixed income, FX, OTC Derivatives, and Exchange traded derivatives.
Applies strategic thinking to business problems and opportunities.
Takes initiative and pro-actively identifies and solves problems.
Excellent communication and analytical skills.
Tenacity to drive issues to resolution.
Team player attitude.
Education & Preferred Qualifications
Minimum of 5 years' experience on database platforms with software application packages.
Broad knowledge of systems architecture and performance tuning.
A background in Portfolio management and Trade order and execution applications is preferred.
Ideally a Bachelor's degree in Science specializing in computer applications or equivalent, with five years progressive experience in software applications or development, at least three of which are in financial services technology.
Additional requirements Periodic off-hours support
About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.