George Mason University's Office of Advancement and Alumni Relations, invites qualified candidates to apply for a full-time CRM/Systems Administrator position. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
About the Department:
The Advancement division is a comprehensive development and alumni relations enterprise with a staff complement of approximately 135 full-time employees. Functional units within Advancement include development/fundraising, alumni relations, donor relations and stewardship, advancement communications, special events, gift processing, research, prospect management, gift planning, corporate and foundation relations, information systems and management, and infrastructure services.
Advancement's mission is to build strong, lifelong relationships with George Mason University's alumni and constituents, while matching their philanthropic interests with the university's aspirations and priorities. The division is committed to serving the needs of the university, our alumni, and the greater community by providing access to quality education and lifelong learning. Respect, service, integrity, collaboration, diversity, transparency, and creativity are the values that guide our work and culture.
This position also offers:
Potential for flexible telework and hybrid telework scheduling
Outstanding benefits include:
Health and life insurance, multiple industry-leading retirement plans available including state VRS Hybrid Retirement Plan, accrued paid days off per year, paid holidays, paid winter break, paid sick leave, professional development, tuition reimbursement at GMU, and employee assistance programs.
The CRM/Systems Administrator will support the outreach, engagement, and fundraising activities of George Mason University Foundation and George Mason University by ensuring the security, reliability, and functionality of the Foundation's CRM, systems, and infrastructure.
Provide support for the Foundation's CRM management, administrative applications, and systems;
Respond to user-reported issues and requests;
Evaluate business needs and recommend/devise appropriate technical solutions;
Develop custom code or modifications to enhance and/or interface with Foundation databases and applications using approved application development tools and practices;
Develop and maintain import/export processes for Salesforce integrations and data exchanges between Foundation systems, applications, and other approved parties, and manage batch load processes for the Advance systems;
Coordinate testing and approval of all changes with appropriate business unit(s);
Manage security and permission protocols and assist in establishing policies to promote data governance best practices and solutions;
Administer Foundation Advance systems daily operations; monitor systems and resolve performance issues and other failures;
Liaise with vendors as needed for software downloads and support, and with ITU for network and server administration and support;
Coordinate upgrades and planned outages with unit directors and/or senior staff;
Collaborate with ITU Security Office and network and server support to ensure the physical security of Foundation systems in accordance with federal, state, and University guidelines;
Assist AVPs in the administration of audit procedures;
Coordinate with Development/Foundation directors in devising user security groups and associated access appropriate to job function;
Create/terminate and maintain user accounts and access rights;
Collaborate with and train SAS team members to ensure redundancy for all major job functions in the absence of the CRM/Systems Administrator;
Serve as a backup trainer for Salesforce and MicroStrategy applications;
Other duties as assigned.
Bachelor's degree in computer science/information technology, or equivalent experience or training;
Demonstrated experience (typically 5+ years) as a Salesforce administrator or database administrator;
Experience or ability to learn and administer Oracle and MS SQL server database systems;
Demonstrated data management abilities;
Ability to drive projects to completion;
Thorough understanding and articulation of complex requirements;
Ability to meet deadlines, and handle and prioritize simultaneous requests;
Creative and analytical thinker with strong problem-solving skills;
Effective communication orally and in writing at all levels of the organization;
Ability to critically evaluate information gathered from multiple sources and distinguish user requests from the underlying true needs;
Accurately interpret specifications for developing technical solutions;
Knowledge of relational database management systems and ability to manipulate data and develop programs for RDBMS;
General knowledge of desktop computer applications, operating systems, and hardware;
Solid organizational and documentation skills;
Working knowledge of the information systems required to serve alumni, fundraising, and fiscal operations within higher education and/or a non-profit foundation.
Salesforce Administrator Certification;
Knowledge of Affinaquest for Salesforce;
Ability to assess the impact of new requirements on Salesforce.org and all upstream and downstream applications, systems and processes, and user adoption;
Experience in data migration and integration, and knowledge of data migration strategies and tools.
Salary: Commensurate with education and experience
Location: Fairfax, VA
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report
George Mason University is a public, comprehensive, research university established by the Commonwealth of Virginia located in Northern Virginia, outside of Washington, D.C. Mason was initially founded as a branch of the University of Virginia in 1949, and became an independent institution in 1972. George Mason University is an innovative and inclusive academic community committed to creating a more just, free, and prosperous world.
George Mason University has 37,000 students from all 50 states and 130 countries and a residential population of more than 6,000 students. Mason is a vibrant and dynamic community of scholars. 80% of our students are employed within six months of graduation. Nearly two-thirds of the 140,000 Mason alumni live and work in the Washington, D.C., metropolitan area.
Mason is a young university that, in just a short time, has made impressive strides in size, stature and influence. Today, as Virginia’s largest public research university, we are setting the benchmark for a bold, progressive education that serves the needs of our students and communities. To that end, we have 10 schools and colleges devoted to a variety of study.
We prepa...re Mason students for the demands of work, social responsibility, and life in an ever-changing global society. University Life's mission statement is core to our work. We support every student at Mason, from orientation through graduation.
George Mason: Patriotism Personified.
George Mason, for whom our university is named, was one of the greatest of the founding fathers of the United States. Mason drafted the Virginia Declaration of Rights, which became a model for the first 10 amendments to the U.S. Constitution, known as the Bill of Rights.
We Are in Virginia. But We Serve the World.
Mason is committed to creating a more just, free and prosperous world. Located in one of the most important political, economic and intellectual hubs in the world, we accept our responsibility to serve others: to help our students succeed, enrich the life of our community, and contribute to solving some of the most complex global problems of our time.
Washington, D.C.: Land of Opportunity.
Mason’s main campus is in Fairfax, Virginia, just 15 miles outside of Washington, D.C. The nation’s capital is easily accessible by car or public transportation.
At Mason, you can enjoy the best of both worlds: a beautiful wooded residential campus and outstanding college experience, as well as numerous internship and recreational opportunities that only a world-class urban setting like D.C. can offer.
You can intern with National Geographic or the Justice Department, visit the numerous museums with your Art History classmates, take a selfie in front of Lincoln Memorial, catch a Nationals baseball game, kayak along the Potomac, or check out the many neighborhoods where you’ll discover lots of great shopping, places to eat, art galleries, music venues, and much more. You can attend events and hear nationally recognized speakers. You’ll run out of time before you run out of things to do.
There’s more to explore. Students participate in a field trip to the Library of Congress in Washington, D.C., organized by the Office of International Programs and Services.
In just a short drive, you can be hiking in the Shenandoah Mountains or walking the boardwalk in either Ocean City, Maryland, or Virginia Beach, Virginia.
Our closest airports are Dulles International Airport and Ronald Reagan National Airport, and Mason is easily accessible by public transportation. Free shuttle buses help you get to the nearest Metro station in Vienna, Virginia, just a short distance from our Fairfax Campus. The Arlington Campus is within walking distance of the Virginia Square-GMU stop on the Orange Line.
Enriching Work Environment.
We will invest in recruiting, retaining, and developing talented and diverse faculty and academic and professional staff. We will create a vibrant campus life in which all members can grow and thrive.
Diversity is one of our core values; everyone is welcome here. Mason was recently named the most diverse university in Virginia by U.S. News & World Report.
We bring together a multitude of people and ideas in everything that we do. Our culture of inclusion, our multidisciplinary approach, and our global perspective makes us more effective educators and scholars.
While at Mason, you’ll be making your own decisions and forming your own view of the world. Engaging with diverse groups of individuals, including students, faculty, and staff, will enrich this experience. You will learn from them, and they will learn from you.
We have a variety of communities here, and you're sure to find a group of people who are like you. The great thing is you'll also be embraced by communities of people who are not like you. At Mason, you'll be in a place where the whole is greater than the sum of its parts.
Interacting with people from a variety of backgrounds will:
•Widen your outlook of the world,
•Show you how to work and collaborate with people of differing views,
•Expose you to new perspectives from people with disparate life experiences, and
•Give you the social skills to interact with all kinds of people.
Diversity also enhances learning and creative thinking by prompting the study of new material and the awareness of fresh viewpoints. The power of many perspectives will boost your capacity to explore original ideas and solutions. Seeing issues in a new way heightens your creativity and problem-solving abilities.
Another benefit: As our nation becomes more diverse, students who learn in a diverse environment will be more competitive in an increasingly global economy. You’ll enhance your critical thinking skills and improve your ability to develop nuanced solutions to real-world problems.
Accessibility @ mason provide information regarding the physical access of all campuses and online accessibility of programs and services. Information for disability related services and resources available to all employee, students, and visitors the entire university include physical access to buildings, parking policies, and emergency evacuation procedures.
We are an open and welcoming community. We partner with public and private organizations in our region and around the world. We proactively engage with our community. We define our success by how many talented students with potential we serve, not how many we leave out.
Social and Cultural Venues.
Our venues bring world-class performances to the community through vibrant concerts and events. Community members are invited to take part in many artistic and cultural offerings at Mason. Spaces are also available to rent for your next event.