A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter must include examples of how your past work experience is applicable to this position. The letter must also include specific examples of how, in your work experience, you effectively demonstrated at a minimum, the following behaviors and the impact it had within your organization:

The division has added the desired competencies for the job being filled including:

• A high level of responsiveness and quality which meets and often exceeds customer expectations. (customer service)
• A forward-thinking mindset that anticipates division, program, and end-user needs (proactivity)
• A willingness to take on additional responsibility. (flexibility)
• Proficient in working with others to enhance team goals / objectives. (collaboration)

The Division of Enrollment Management (EM) at the University of Michigan - Flint is looking for an experienced programmer/analyst to join our team. You will be part of the Enrollment Management technology team and support the recruitment and retention initiatives for the Office of Graduate Programs and the Student Success Center.    

In addition to collaborating with your divisional colleagues, you will work with central Information Technology Services (ITS), Schools/Colleges and other units whose business processes intersect with the operational and data needs of Enrollment Management.

This is a full-time position eligible for benefits and reports directly to the Vice Provost for Enrollment Management. You will manage report generation, development of Extract Transform Load (ETL) processes, and development of existing/new applications.

Responsibilities include, but are not limited to:

• Report generation within tools such as: Salesforce, Tableau, and Business Objects.
• Support communication and application processes within our campus CRM (Salesforce/TargetX).
• Develop Extract Transform Load (ETL) processes with tools such as Informatica and Talend.
• Be a technical liaison between the division of Enrollment Management and central Information Technology Services.
• Be a technical expert for divisional staff regarding applications/business processes.
• Create technical documentation for departmental processes.
• Assist Enrollment Management with the designing, building, and implementation of division-wide technical solutions.
• Train staff on technical systems and processes.
• Serve on campus-wide committees as a technical representative for the division of Enrollment Management.
• Learn and maintain Salesforce/TargetX CRM knowledge to become a subject matter expert for our Salesforce/TargetX CRM instances.

• Bachelor’s degree in related technical or science field or an equivalent combination of education and experience.
• Three or more years of experience managing complex data across multiple relational databases, data stores and/or applications.
• Three or more years of experience as a programmer/analyst.
• Knowledge of SQL.
• Knowledge of object-oriented software development.
• Excellent communication, analytical, logical and problem-solving skills.

• Experience working in a Customer Relationship Management (CRM) system (e.g. Salesforce).
• Experience developing Extract Transform Load (ETL) processes with tools such as Informatica and Talend.
• Report generation with tools such as Salesforce and Business Objects.
• Experience in Higher Education working with systems like: Ellucian Banner, Ellucian Degreeworks, ImageNow, etc.
• Ability to manage multiple competing priorities.
• Ability to work independently and in a collaborative, team-oriented environment.
• Demonstrable experience troubleshooting complex technical issues.
• Project and/or change management experience.

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting.
• Many choices for comprehensive health insurance.
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Eligibility for benefits is based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility and download the Comprehensive Benefits for Faculty and Staff flier.

Tuition support information can be found at: https://www.umflint.edu/hr/benefits/.

Information about our vision, mission and values can be found at: https://www.umflint.edu/chancellor/leadership-mission-vision/.

The University of Michigan-Flint's DEI plan can be found at: https://www.umflint.edu/dei/.

Hardware: Laptop, docking station, dual monitors, mouse, keyboard, webcam, and headset will be provided for this position.

Work Location: You will be eligible to work remotely with the possibility of having to return to work on campus. Usage of tools such as Slack, Zoom, and Google Meet will be required while working remotely.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.