$3,000 Progressive Sign On Bonus. Sign On Bonus details: $1,500 first day and $1,500 after 90 days.
Ozarks Electric, headquartered in Fayetteville, Arkansas with offices in Springdale, Arkansas, Stilwell and Westville Oklahoma incorporated in 1938, is a member-owned electric cooperative, serving more than 80,000 meters across nine counties in Northwest Arkansas and Northeast Oklahoma.
Ozarks Electric provides to its employees: 100% paid medical/dental coverage for you and your dependents, a defined benefit pension plan and a 401(k) plan with employer match. We also provide paid time off, 9 paid holidays, disability benefits, life insurance and tuition reimbursement.
DEPARTMENT: Member Relations & Marketing and Communications
DATE: March 2, 2022
REPORTS TO: Enterprise Project Manager
SUPERVISES: Assists in supervision of project coordinators
EDUCATION: Bachelor's degree and two years' experience preferred.
EXPERIENCE: May substitute education with at least six years of demonstrable working knowledge.
JOB KNOWLEDGE & SKILLS: Technical project management experience required. Experience with SalesForce, ZenDesk, or similar platforms preferred. PMP or Lean Six Sigma certification preferred or required within 18 months upon acceptance of the position.
MAJOR JOB TASKS:
Develops and manages complex project plans throughout the entire lifecycle: initiation planning, execution, monitoring and closing.
Audits existing processes for efficiency, compliance, and quality. Works with senior leadership as well as cross functional teams to effectively select and prioritize process improvement efforts.
Applies process improvement best practices to modernize and improve workflows and systems. Provide documentation as required.
Coordinates among IT, business, and operational stakeholders as well as Member Services and Marketing project teams to ensure product implementations are delivered on time.
Collaborates with IT, Member Services and Marketing to implement, monitor and evaluate consumer facing promotional campaigns
Manages project risks and drives issue resolution as it relates to meeting the overall schedule and quality commitments.
Coordinates activities and communication among project teams, including regular status reports to management.
Directs project activities that use shared resources or require cross-project reconciliation. This may include training, communications, change management, deployment, and support resources.
Develops performance metrics and implements improvements as needed.
Analyzes various systems and databases, and develop plans as needed for systems integration and/or automation.
Serves as a subject matter expert in many cross functional areas as it relates to enterprise software to ensure initiatives and processes are in alignment with Ozarks' strategy, goals, and objectives.
Designs and develops new technology programs, platforms, and/or reporting conduits, utilizing a variety of technical tools and environments. Performs or assists in subsequent testing, installation, and maintenance of new or modified systems.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity.
Strong attention to detail.
Adept at project and change management.
High level of organizational and planning skills.
Impeccable written and verbal communication skills.
Possess comprehensive knowledge of marketing and communications concepts.
Demonstrated experience in customer service, marketing, communications, or related fields.
Problem Solving, Process Improvement, and Reporting.
Must be able to perform complicated research, reporting, application, and process analysis, and querying of data.
Experience with both IT application and infrastructure solutions a plus.
Occasional lifting, up to 25 pounds, required.
Ozarks Electric is an EOE/AA/W/M/VETERAN/Disability employer