The Field Project Manager is responsible for the management and development of the install and service team and will oversee the cost & quality of installation and service of division 8 and 10 projects in order to reach their revenue targets each month. This is an hourly position that reports to the Operations Manager.
Understanding the needs and goals of this organization and planning for improving our installation and service process with communications and education in our existing team and finding / developing new team members. Also providing extreme customer service to our internal and external customers. In the event that the job includes both division 8 and 28 then the Field Project Manager will also need to be able to coordinate with PMs or security technicians to ensure division 8 and 28 jobs get installed properly. Upholds and practices the 4 SAF Technologies values: - Work Ethic. - Humble. - Customer Focus. - Integrity.
• Manage door install technicians and door service technicians: hiring, training, assessments and reviews including disciplinary actions as needed. • Manage door installation subcontractors in the field as needed. • Make contact and communicate with customers once given project schedule information. • Oversee field installations including site walks and pre-measuring to ensure site preparedness and quality control and punch walks post installation. • Attend and participate in job site meetings as needed. • Planning and scheduling for technicians. • Assist in warehouse as needed for staging and tagging jobs to prepare for installation. • May need to assist with complex or abundant installations or service as needed in the field. • Manage tech tools and fasteners inventory. • Tracking job labor to ensure jobs come in on time and at/under budget. • Attend the POC meeting to discuss job status and cost. • Building job scopes of work with the sales team. • Troubleshooting and tech support for technicians.
Qualified applicants for the Installation Manager position will meet the minimum requirements, as described below: • The successful candidate must be a proven self-starter, with minimum 3-5 years’ experience in division 8 & 10 – division 28 experience is a plus. • High School Diploma or GED is required. A Bachelor’s degree in construction management, personnel management, and project management or related field would be a plus. • Must have excellent time management and organizational skills and be proficient (or able to quickly become proficient) in the following computer programs (Excel, Access, Word, Internet, Outlook, Power Point, CAD, E-Mullion, Microsoft Project and Microsoft AX, among others). • Excellent oral, written communication and customer service skills are essential. This position requires a valid driver’s license, clean driving record and insurance. • Proficiency to conduct field surveys. • Strong troubleshooting skills set. • Team leader. • Success driven (self-motivated, self-correcting, self-disciplined,& self driven) • Strong skill set for time management. • Excellent client interaction skills. • Ability to report project status in a timely manner. • Ability to read and understand complex building architectural, mechanical and electrical documents including blueprints. • Ability to multi-task and prioritize among assignments with a strong adherence to deadlines. • Exceptional verbal and written communication skills, both with internal and external customers. • Must be organized and detail oriented. • Must be able to manage and track the financial side of the work, ensuring jobs are billed on time to create cash-flow. • Must pass a pre-employment background check and drug screen. • Must be able to work overtime as needed. • Must be open to learning security side of the business as it pertains to installations that combine the two divisions
SAF Technologies, Inc. is located in Matthews, NC and was founded. We are a privately held company and have both a Commercial Door and Hardware Division and an Electronic Security Division. We are an employee centric company where employees come first, even before customers. We are committed to Extreme Customer Service(R), Quality Installations and taking care of our employees. Once people join our family, they do not leave. Often times potential employees say they are looking for a home and once they join the family they say that they have found it!