Job Description Summary:

Minimum Qualifications:

• Bachelor's degree in Computer Science / Information Technology or closely related field.
• Two years experience working with computer hardware, Macintosh, Linux and Windows operating systems, applications and peripherals.
• Apple Certified Support Professional certification.
• Knowledge of operating system security.
• The ability to quickly and accurately diagnose and resolve problems remotely based on customer information, including hardware and software issues.
• Diagnosing situations originating from LAN/ Desktop out in the field and enterprise wide locations.
• Excellent organizational and analytical skills.
• Excellent oral and written communication skills.
• Ability to communicate effectively with others.
• Must possess a valid drivers license acceptable to the University's insurance carrier.

Preferred Qualifications:

• Apple Certified Technical Coordinator and/or Microsoft certifications.
• The ability to be flexible in a changing environment, with strong desire and ability to learn new applications and technologies quickly.
• Ability to handle difficult technical situations.
• Having an understanding of the university environment is a plus.

About Oakland University

As a state-supported institution of higher education, Oakland University has a three-fold mission. It offers instructional programs of high quality that lead to degrees at the baccalaureate, master?s and doctoral levels, as well as programs in continuing education; it advances knowledge and promotes the arts through research, scholarship, and creative activity; and it renders significant public service. In all its activities, the university strives to exemplify educational leadership in a diverse and inclusive environment.

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