At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.
* Medical, dental and vision insurance * Retirement program (401k and Pension) * Generous PTO plan * 11 paid holidays per year * Hybrid working model (effective February 22, 2022) * Casual dress code
An intensive entry-level technology program consisting of four, six month assignments with exposure to IT Development, IT Operations, IT Security and IT Compliance. This experience is designed for high caliber candidates to gain an accelerated understanding of the Federal Home Loan Bank system, products, customers, and technology. This position offers a dynamic, collaborative and team-focused environment. The candidate will learn and participate in examining existing technical processes; supporting external and internal customers in developing technical solutions; apply analytical and problem-solving skills to help identify, communicate and resolve system issues.
Candidates selected to join the program will begin their employment in July 2023.
Duties & Responsibilities:
Manage the resolution of inquiries and issues ranging from basic to complex with a high level of service. This may involve working jointly with other departments and/or communicating across groups.
Working with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Assist in software releases and roll-outs, and communicate to the end users about status and project conditions.
Collaborative role including daily interaction with product owners and stakeholders on high performing delivery teams to implement software improvements and upgrades.
Develop and maintain the continuous integration/continuous deployment pipeline to perform code deployments and releases.
Support the accurate and timely resolution of customer and internal constituent's questions and concerns. Offer assistance that is in compliance with bank policies, procedures, and business processes.
Measure, monitor, and report on a variety of inbound and outbound departmental reports and metrics.
Systematic gathering, recording, assigning meaning, and suggesting conclusions from a quantitative and qualitative, risk, return, perspective with the goal of supporting decision making, enhancing products, product design, metric reporting, and support of training.
Bachelor's degree in Engineering, Computer Science, Math, or related field.
3.0 minimum undergrad GPA.
1 - 3 years of experience working in the technology field.
Knowledge of Agile methodologies.
Experience with desktop and server operating systems, including MS Windows, Server, and Office Products.
Experience with IT troubleshooting principles and techniques.
The Federal Home Loan Bank of Chicago is a $100 billion wholesale bank and one of 11 district banks chartered in 1932 by the U.S. Congress to support mortgage lending and community investment. Each FHLBank operates as an independent organization and is governed by a board of directors elected by its member institutions. As a cooperative, we provide reliable liquidity to our member banks, credit unions, insurance companies, and community development financial institutions located in Illinois and Wisconsin, focusing on the distinct needs of their individual businesses and communities.
We offer products and services to help our members fund loans and investments held in portfolio, manage liquidity, fund mortgages into the secondary market, secure third party agreements, and achieve asset liability management goals. Through our Community Investment and Affordable Housing programs, we also help our members to provide affordable housing and economic development in the communities they serve.
FHLBank Chicago is a place, where everyone can make a difference—both for our organization and for the communities we serve through our member financial institutions. We aim to create a diverse... and inclusive environment where employees are fully engaged and positioned to do their best work. Teamwork is valued, and even entry-level hires may find themselves working side-by-side with senior-level executives.