Job no: 519039 Work type: Staff Location: Monterey Bay Categories: Temporary, Full Time, Information Systems & Technology
Classification: Network Analyst - Career Anticipated Hiring Salary: Mid to high $6,000 per month CSU Salary Schedule Hours: Full-time / 40 hours per FLSA: Exempt
Priority Screening Date: September 26, 2022 Recruitment Status: Open Until Filled
(This is a temporary position until December 31, 2023 which may be extended and/or become regular based on budget or operational needs.)
Powered by an inspiring Founding Vision Statement, California State University, Monterey Bay (CSUMB) is a mid-sized comprehensive baccalaureate and masters granting university whose staff and faculty help transform student lives through a focus on student success and engagement through project-based learning, service learning in its regional community, and the promotion of multicultural and global perspectives on and beyond campus. CSUMB is both a Minority Serving Institution (MSI) and a Hispanic Serving Institution (HSI) and has a vibrant, diverse student body of over 7,400 students. The university's Strategic Plan prioritizes inclusive excellence through recruiting and investing in the development of a diverse body of faculty, staff, and administrators. CSUMB's sustainability initiative is to be carbon neutral by 2030. The university's faculty and staff, many of whom live in the East Campus housing development, appreciate living and working so close to the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, CSUMB offers excellent benefits, including access to below-market-rate campus housing and competitive salaries for faculty and staff.
Under the general direction of the Associate Director of Network Services, with oversight by the Lead Telecom Engineering Analyst, the Telecommunications Engineering Analyst is responsible for the operation, maintenance, upgrades, and repairs of the University's enterprise Unified Communication Services. This includes the PBX, Voicemail, Contact Center, Trunking, 911 Service, support for the Monterey Peninsula Regional Emergency Operations Center, and a full range of end user stations; legacy analog and digital desk phones, and the latest in VOIP technology and mobility clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
Responds to Telecom-related Help-Desk tickets: including moves, changes, and new services.
Responsible for the operational maintenance of the campus' telecommunication systems, and all related services. This includes administration of CSUMB's AYAVA PBX system, voicemail system, contact center, VOIP phones, Blue Light emergency phones, Fax, and additional telecom services.
Collaborates with other departments on campus, and within Network Services, on special projects of all kinds relating to telephony and communications.
Assists in developing, conducting product evaluations, and in making recommendations for new Unified Communication systems and services.
Performs other job-related duties and special projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to use a variety of specialized hardware, software and test equipment to ensure system operations; perform equipment and system set up (including necessary interconnections) and performance monitoring; maintain technical shop facilities, equipment inventory, repair logs and/or work order systems; maintain licensing agreements and operations manuals; understand and maintain technical documentation; develop program implementation plans, install software, and apply fixes.
A basic foundation of knowledge and skills in Enterprise Telephony and related technical systems and equipment is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, engineering, telecommunications or a related technical field, or equivalent training and experience.
SPECIALIZED SKILLS REQUIRED:
Four years of journey-level or skilled experience in the maintenance, repair, and operation of enterprise Unified Communication systems. A fundamental understanding of IP DATA Networks as they relate to VoIP services is required to be successful. Candidates should be versed and experienced with all TCP/IP switching and Routing Protocols and technologies - especially VoIP QOS and SIP. Demonstrated record of a strong customer service orientation with a high level of planning and organizational skills, including the ability to follow through on assigned tasks and to complete projects on time.
Experience with AVAYA PBX, Intuity Audix Voicemail, SIP, and Contact Center routing are particularly desirable. Experience deploying unified communications/ messaging, and interoperability with today's web-based applications is a plus. Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above. Highly desirable: Demonstrated understanding of and commitment to CSUMB's Vision.
SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:
All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
This position has been designated as a sensitive position with responsibility
responsibility or access/possession of building master or sub-master keys for building access
control over campus business processes, either through functional roles or system security access
responsibility for operating commercial vehicles, machinery or equipment that could pose environmental hazards or cause injury, illness, or death
Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
May require occasional evenings and/or weekend work.
Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.
The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.
Per the CSU COVID-19 Vaccination Interim Policy, all students and employees are required to submit their vaccination status to the Otter Vaccination Registry and are encouraged to be vaccinated.
CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 14-paid holidays a year. For more information, visit CSU System Benefits. Additionally, as a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.
For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.
CSUMB is not a sponsoring agency for staff or management positions.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389 or email email@example.com. All employees must be eligible for employment in the U.S.
CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.
CSUMB is a smoke and tobacco-free campus.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER:
CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.
California State University Monterey Bay (CSUMB), is a comprehensive public university committed to serving the diverse people of California, especially the working class, historically under-served, and low income populations. The university values an educational environment of cultural and linguistic diversity and gender equity; ethical reflection and practice; effective and experimental use of technologies as resources to people and catalysts for learning; and the integration of cross-disciplinary models enabling students, faculty and staff to engage in innovative instruction and coordinated service learning. The curriculum is organized around student learning outcomes. It is global in perspective, and of sufficient breadth and depth to meet local, regional, and statewide needs, specifically those of both isolated rural communities and inner-city populations. The identity of the University is framed by substantive commitment to a multilingual, multicultural, intellectual community which enables students, faculty and staff to cross institutional boundaries for innovative instruction, broadly defined scholarly and creative activity, and coordinated community service. The campus is located on Monterey Bay, 100 miles south of San Francisco.