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Bank Support Analysts (Customer Service)
JOB SUMMARY Bank Support Analysts ensures the delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquires. They are the first point of customer contact for general inquiries. They build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty. KEY RESPONSIBILITIES Builds and maintains relationships with customers. Responds to a work queue and resolves issues in a timely manner; escalates issues of a complex nature. Demonstrates a basic knowledge of application functionality. Provides information to the appropriate CSI depart
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