The Clinic Resource Manager will be responsible for managing all clinic schedules of the Department of Orthopaedics at the Orthopaedic Institute and all satellite locations. The position will also have responsibility for the Parnassus Spine Ortho Call Center. This position will lead and provide support and guidance to schedulers. The Clinic Resource Manager will be responsible for ensuring compliance with departmental standards related to scheduling and authorizations and the intake referral process. This position will be responsible for developing analytical tools to trouble shoot problems and monitor performance in real time through the ACD and retrospectively utilizing metrics and reports of self-scheduling , access within 5, 7 and 14 days, abandonment rate, service level