UW Medicine is seeking a Unified Communications Systems Engineer in Communication Technologies to develop and implement a set of Communication applications and systems used by UW Medicine user population, to provide communication services for UW Medicine.
Enterprise Access & Innovation Communication Technologies (Comtech) is a shared services department that implements, deploys, and manages highly complex communication systems and applications to meet and exceed key IT initiatives that support UW Medicine entities. Additionally, UW Medicine operates in a complex business and technical environment consisting of multiple institutions and a highly diverse suite of applications.
The Unified Communications Systems Engineer will span the entire lifecycle of UW Medicine communications systems, from initial business process analysis and requirement gathering, through technical design, project delivery, software testing, system troubleshooting, and training, to production system support and process analysis and improvement. The Unified Communications Systems Engineer will need to continually develop subject matter expertise and quickly develop knowledge of and familiarity with a particular application to facilitate the collection of user requirements and the subsequent design process. Additionally, the engineer will be working with the utilities made available by system providers, such as Avaya and other vendors. The Engineer must be able to communicate effectively with the system providers, administrators, and users. The Unified Communications Systems Engineer may work with project managers on some projects and may function as project manager on others and needs to be able to work independently and within a team environment managing multiple priorities in a fast-paced environment.
DUTIES & RESPONSIBILITIES: Areas of responsibility include, but are not limited to:
Responsibility for the entire lifecycle of enterprise communication systems and applications
Providing advanced level business process analysis, requirement gathering, technical specification/design, programming, testing, and production installation/configuration
Providing advanced level system support, implementation, documentation and maintenance of complex applications, infrastructure, vendor-packaged systems, and technical solutions for UW Medicine internal & external customers across many different functional areas Evaluating and make recommendations concerning various communication systems. Advanced level work is defined as:
Being a subject matter expert in multiple technologies used (6+) by UW Medicine Telecommunication Systems and guiding more junior engineers in more complex issues
Working with subject matter experts in other areas of UW Medicine to configure and integrate telecommunications systems with the technologies and systems they manage to achieve UW Medicine strategic goals
Performing the role of technical lead for high priority, complex projects with an estimated duration of 6+ months and 500 or more hours per project; these projects would have increased visibility and impact at the UW Medicine wide level and may require the Engineer to assist project managers in defining technical aspects and requirements of a project solution Learning new technologies and assisting more junior engineers in continuing education
Creating enterprise designs, provide technical review for enterprise changes, and Training more junior engineers on specific platforms and technologies trouble shooting and collaborating with a vendor, support engineer, or other UW Medicine technical teams using vendor provided documentation and processes and creating departmental procedures if required; reviewing and correcting internally generated documentation to insure it is technically appropriate and meets all UW Medicine technical and security standards
Using system logs and network monitoring tools across multiple systems and networks and coordinating with other UW Medicine and UW Campus technical teams to resolve complex issues that may span the entire enterprise
Perform advanced level problem resolution/ manage and perform project tasks
Design and implement advanced level applications
Analyze large scale business processes/procedures and define/document customer requirements
Develop/maintain system documentation
Proactively monitor/maintain systems
Liaise with site functional analysts and end users
Establish communications architecture and design
5+ years communications systems experience.
5+ years hands-on experience with a combination of the following: Enterprise PBX and communication platforms SIP routing configuration Communications voice routing configuration and implementation VoIP and SIP device programming and deployment Script or vector based routing experience Integration of communications systems with middleware applications Client and Server applications management and integration Communications systems application maintenance/support, configuration, and implementation
4+ years system analysis experience, including requirements gathering, functional design, and technical design.
Previous experience in and knowledge of academic healthcare systems and/or operational environments.
Bachelor’s degree in Communications, Computer Science, Information Technology, or other related field.
Demonstrated ability to work with and facilitate multidisciplinary groups to create communication solutions.
Experience with: System redundancy and resiliency design and implementation. Creation of data-flow diagrams and process descriptions using software tools such as MS Visio. Mobile communications and integration of smart phones and tablets into larger communication systems. Mobile device management software configuration and management Mobile communications over Wi-Fi and Cellular Distributed Antenna Systems Managing UPS, battery, and DC power systems Related communications systems such as paging, fax servers, overhead paging System monitoring and alarming tools such as Avaya SAL Gateway, Nagios, NetBotz Scripting Languages Linux systems management
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.