Position Information: The Team Leader, Patient Finance - Quality is responsible for ensuring compliance and understanding for standard work processes throughout WakeMed Physician Practices. Serves as a resource for appointment schedulers, referral and authorization staff and other departments regarding the patient registration, referral-authorization and appointment scheduling processes and supports the training of new staff on these procedures and other standard work. Monitors the volume and accuracy of patient demographic and insurance information at the time of registration. Identifies barriers to effective and efficient registration and appointment scheduling processes and suggests opportunities for improvement. Incorporates a strong emphasis on customer service and quality. Collaborates with management staff to identify issues that interfere with the department?s ability to meet the goals. Understands the needs of the organization and supports the mission, values and management of WakeMed Physician Practices.
Experience Requirements: 2 Years Healthcare With Medical Insurance Plans And Scheduling Required - Or Equivalent Experience
Education Required: High School Diploma or Equivalent Required - With Equivalent Experience Or Associate's Degree Business Administration Or Related Field In Lieu of Experience
Licensure/Certification Requirements: Not Applicable
At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow. We promote diversity in the ...workplace, provide equal employment opportunity for all qualified applicants, and we participate in E-verify.We think it’s pretty simple – we care for our employees and our employees care for the community.