Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 47,000 students, 10,500 faculty and staff and 330,000 alumni, UC combines a Top 35 research university with a physical setting The New York Times calls "the most ambitious campus design program in the country."
With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, eight straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 athletic conference, UC's momentum has never been stronger. UC's annual budget tops $1.6 billion and its endowment totals $1.9 billion.
About the Department
The Office of Research Information Technology department supports the entire office with information technology services in 3 areas: Application Services: Software development, software implementation, process automation and system integrations; Data Analytics: Create reports/visualizations, run analytics, and assist with strategy; Computer Technology Services: Computer hardware purchasing, computer imaging and deployments, computer support, data storage and permissions, software licenses and installs. The current position is in the Application Services area.
The Information Technology department is looking to hire a Salesforce Developer to lead the automation of select business processes using Salesforce service cloud platform. This person will need to demonstrate proficiency in Salesforce, a deep understanding of software engineering concepts, and be responsible for working on full lifecycle engineering efforts using Agile methodologies, object-oriented design, and accepted design patterns and practices.
This is a hybrid (in-office and remote) position and has the potential to be 100% remote.
Develop and maintain intermediate to advanced IT application and programs to meet business requirements and support user needs and initiatives; create detailed technical design specifications.
Analyzes client operations, explore opportunities for improvements; assesses client needs utilizing a structured requirements process.
Translates business and technical requirements into test cases, test scenarios and scripts, codes, and documents custom test automation frameworks.
Develop and/or implements reusable components, succinct, timely programming code that is logical and optimizes programming resources and meets user requirements; works with user to test and debug programs.
Write documentation to provide user support for new or modified programs and production/operations procedures responsible for devising or modifying procedures to solve complex problems; Documents and completes knowledge transfer to production support.
Adhere to quality assurance best practices such as unit testing, user acceptance testing, documenting code, participating in code reviews, creating test cases, and partaking in other activities including troubleshooting, debugging, and leveraging test environments for manual and automated testing.
Install and configure new, modified or software releases, solutions, and/or updates including third party; may provide hardware support to accomplish some duties. Deploys new modules, upgrades, and fixes to the production environment. Performs script maintenance and updates due to changes in requirements or implementations.
Evaluates new and existing applications and platforms and provides recommendations for improving performance by conducting gap analysis, identifying feasible alternative solutions, and assisting in the scope of modifications.
Builds automated deployments using configuration management technology; validates deployments
Evaluate and supplement vendor supplied documentation for third party software; may work with vendors to resolve problems and develop solutions.
Assists in establishing requirements, methods and procedures for routine maintenance and production support. Performs ongoing routine application maintenance tasks to ensure minimal downtime and loss of productivity and service.
Participates and collaborates in project planning processes (such as Agile, Scrum, Extreme, RAD, etc.)
Perform related duties based on departmental need. This job description can be changed at any time.
Essential Functions Continued
Provide customized solutions using the Salesforce platform.
Design CRM workflows in Salesforce.
Perform configuration and customization of the Salesforce.com platform including custom Apex code.
Bachelor's degree in Computer Science, Information Technology or a related degree.
Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement
Two (2) years of relevant work experience.
Additional Qualifications Considered
3+ years' experience working on Salesforce Service cloud platform including hands-on experience with different types of tools with Salesforce IDE, API integration, scripting with Apex and Lightning framework.
Salesforce Certified Platform Developer.
Experience developing customer-facing interfaces.
Physical Requirements/Work Environment
Office environment/no specific unusual physical or environmental demands.
A resume and cover letter are required as part of the application process. Attach these documents before submitting your application.
Please use the "Additional Documents" feature if needed.
Applications may not be considered, if these documents are not provided.
Compensation and Benefits
UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.
Competitive salary range dependent on the candidate's experience.
Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
Tuition remission is available for employees and their eligible dependents.
Enjoy discounts for on and off-campus activities and services.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.
HISTORY IN BRIEF - The University of Cincinnati is a public urban serving research institution that was founded in 1819 and today is one of the country’s largest universities offering more than 350 academic programs to more than 44,000 students. UC has many top ranked programs in areas such as Music and Arts, Medical and Human-Services, Criminal Justice and more. Located in an urban setting, UC is close to the heart of Cincinnati and allows easy access for students to enjoy all that the city offers. UC is also the alma mater of many notables such as President William Howard Taft; Albert Sabin, developer of the oral polio vaccine; Astronaut Neil Armstrong and Mary Weinberg, 2008 Olympic gold medalist. UC is classified as a Research University (Very High Research Activity) by the Carnegie Commission and is ranked as one of America’s top 35 public research universities by the National Science Foundation. UC jumped 17 spots in the U.S. News & World Report rankings in the past two years alone. In addition to being named a “green university” by Princeton Review, UC has been named one of the world’s most beautiful campuses by Forbes and Delta Sky magazines. Learn more at www.uc.edu.MISSIO...N STATEMENT - The University of Cincinnati serves the people of Ohio, the nation, and the world as a premier, public, urban research university dedicated to undergraduate, graduate, and professional education, experience-based learning, and research. We are committed to excellence and diversity in our students, faculty, staff, and all of our activities. We provide an inclusive environment where innovation and freedom of intellectual inquiry flourish. Through scholarship, service, partnerships, and leadership, we create opportunity, develop educated and engaged citizens, enhance the economy and enrich our University, city, state and global community.