Indiana University Purdue University Indianapolis (IUPUI)
Location: Bloomington, Indiana,
Internal Number: 304020
RADIO-TELEVISION SERVICES (BL-RTVS-IUBLA)
Significant growth and increased complexity of broadcast and computing functions require specialized software and programming services to support the continuous operation of WFIU-FM, WTIU-TV, along with the other Indiana University Radio and TV Services (RTVS) operations.
For more information about RTVS at Indiana University please click here.
Under the direction of the Director of Engineering & Operations, provides leadership over the technical staff responsible for IT service delivery.
Maintains a high level of customer service excellence; participates in budgeting, capital equipment processes, and quality improvement activities for the organization.
Meets scheduled milestones to ensure project/program objectives are met in a timely manner; implements and adheres to college-wide technical policies, objectives, and methods. All activities will be conducted with an appreciation and respect for diversity of people, styles, and views.
Oversees and supports all aspects of IT operations and service delivery within the assigned service area.
Manages and supports all computing and related equipment for Radio and Television Services, including the Radio station WFIU and TV station WTIU and support engineering clients. This includes user workstations, departmental servers, small network switches, broadcasting operating systems (OS) equipment, and digital media/streaming media support.
Provides technical advice on technology related services, and where appropriate, engages IT support staff to provide additional support.
Performs system analysis related to network and security infrastructure to maintain PCI DSS compliance. Documents systems to satisfy business continuity, security (PCI DSS Compliance), Inventory, and supportability requirements.
Supports radio & TV signal, handles transmission and streaming issues, and responds to radio and TV server and workstation emergencies.
Works alongside RTVS leadership to improve IT service delivery, serves as the point of contact between campus leadership and RTVS.
Creates and maintains an atmosphere of customer service excellence.
Manages change control processes in accordance with university processes as it applies to IT services.
Manages hardware and software assets in accordance with UITS procedures.
Recruits, manages, and supervises IT support staff.
Participates in the IT budgeting process and direct expenditures for computer and technology services. Maintains inventory of non-capital equipment.
Manages projects, utilizing best practice project management methodologies.
Creates and maintains a team atmosphere and project plans as appropriate.
Supports the daily IT operations, works with Director of Engineering & Operations to provide leadership that promotes and supports compliance of the statewide goals of RTVS IT.
Directs, tracks, delegates, and reviews the IT requests and incidents to ensure that they are resolved in a timely manner.
Reviews individual requests and incidents of team members to assure that all items are resolved accurately on time, and the communication documented is complete and respectful.
Facilitates assistance from university teams or supervisor as needed to escalate an incident when it falls outside of the scope of the IT RTVS Team.
Manages a team that promotes and supports compliance of the RTVS goals.
Provides continual leadership and coaching to all members of the team, both direct and indirect reports.
Provides technical advice on technology related services, Shared Services, and where appropriate engage UITS to provide additional support.
Where appropriate, serves on RTVS committees and RTVS leadership team.
Maintains communication with the Executive Director and Director of Administration and Finance.
Provides leadership on security controls and safeguards RTVS systems by identifying and solving potential security issues, safeguarding assets. Reports violations and abnormalities when needed to the appropriate campus offices.
Other duties logically associated with the position may be assigned.
Configures, tests, troubleshoots, upgrades/modifies, and maintains computer systems utilizing advanced systems analysis techniques which include hardware/software configuration and installation, OS installation and support, security, backup infrastructure, data protection, performance monitoring and tuning, capacity planning, storage allocation, etc.
Collaborates, evaluates, develops and implements best practices to keep pace with emerging technologies as it pertains to server systems and computing environments overall.
Acts as a point of contact and/or as project lead; works closely with design and development teams to ensure decision makers are updated on project progress and made aware of project issues that may need resolution.
Facilitates tactical and strategic planning discussions with stakeholders to reach consensus on direction, project scope, or common understanding of complex issues.
Provides recommendations on project scoping, planning, prioritization, resource allocation, and schedule assignments.
Works to identify areas of improvement throughout the implementation and support process; recommends / facilitates business and architectural process reengineering sessions as needed.
May serve as project leader; often provides guidance to junior peers.
Bachelor's degree (preferably in computer science or related field)
5 years of systems administration or related experience
Experience with 2 scripting languages
Combinations of related education and experience may be considered
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Highly thorough and dependable
Demonstrates a high level of accuracy, even under pressure
Possesses a high degree of initiative
Ability to influence internal and/or external constituents
Excellent collaboration and team building skills
Advanced knowledge of virtualized computer systems, storage systems, backup systems, network systems, network protocol and software interfaces, TCP-IP protocols, and load balancers
Ability to quickly troubleshoot and resolve highly complex problems
Experience supporting IT environments, including but not limited to management of a team, hardware asset management, budget management, configuration management, and software distribution.
Excellent customer service, organizational and strong leadership skills
Must have excellent written, oral, interpersonal, and presentation communication skills and demonstrates the use of initiative and organizational abilities, with both technical and team management
Demonstrates ability and experience to lead and manage a diverse team of professionals and create effective programs to maintain staff skills and provide guidance to ensure that career goals and objectives of staff are met
Ability to manage multiple strategic projects and objectives, meet deadlines, and track them continuously under minimal supervision. Ability to provide leadership to team to promote similar traits
Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support
Ability to frame issues based on policy implications associated with managing a technical discipline
Demonstrates abilities in change management and process reengineering
Understanding of the enterprise interrelation of IT components, wired and wireless networks, VoIP, Active Directory, LDAP, information security, familiarity with advanced desktop management tools, and advanced IT trouble-shooting skills. Ability to improve efficiency by automating tasks
Must be willing to travel as necessary
Experience in a higher education environment
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
The selected candidate will be made an offer within the range of $77,000.00 - $82,000.08 per year based on experience and internal equity within the department.
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianapolis (IUPUI)
IUPUI, a partnership between Indiana and Purdue universities, is Indiana’s urban research and academic health sciences campus.IUPUI’s mission is to advance the state of Indiana and the intellectual growth of its citizens to the highest levels nationally and internationally through research and creative activity, teaching and learning, and civic engagement.By offering a distinctive range of bachelor’s, master’s, professional, and Ph.D. degrees, IUPUI promotes the educational, cultural, and economic development of central Indiana and beyond through innovative collaborations, external partnerships, and a strong commitment to diversity.