The Office of Undergraduate Admissions and Orientation is seeking a Business Analyst to develop and maintain an understanding of department or unit-level needs and their alignment with business goals and objectives. This position assesses the business needs of subject matter experts and translates them into functional requirements that are documented in specifications, business process flows and analysis tools and helps evaluate past and current department-level or unit-level business processes and data to improve decision-making capabilities.

UMBC offers competitive compensation. This role starts at $69,000 and has over 4 weeks of vacation for regular full time roles. Tuition remission is also available.

What is it like to work at UMBC? Check out Glassdoor or Indeed. And read about our recent award, UMBC is a 2021 Great College to Work for…. In every category.

A hybrid telework schedule may be available. 

The Business Analyst bridges a unit within the Office of Institutional Advancement dedicated to CRM development and implementation and multiple units within Enrollment Management. The ideal hire should have familiarity with processes and data points related to the full student engagement cycle, as well as a thorough understanding of the Salesforce, Sales Cloud and Marketing Cloud capabilities.

Specific responsibilities include:

• Working to better understand the problems and needs of departments through interviews, business process mapping, surveys, workflow analysis, etc.
• Helping create specifications for new business process designs based on examinations of current processes, including information gains from clients, system analysts and other stakeholders for review and approval.
• Working between departments to identify system requirements and project scope, create/suggest solution design and help implement design.
• Collaborating with solution architects on solution design options to ensure compliance with supported technology (i.e. Salesforce).
• Gathering and analyzing routine data and other pieces of information to help support key recommendations and reporting on project progress to team leadership and other based on a defined schedule.
• Continually developing and standardizing repeatable processes related to objects and data in Salesforce (e.g. records, campaigns, events, etc.)
• Identifying user training needs and helping promote user adoption in CRM and related applications.

• Bachelor’s Degree in Business Administration, Management of Information Systems (MIS), Operations Management or a related field
• Two years of experience in business systems support and/or business process analysis and automation
• Experience with Salesforce or other cloud-based constituent relationship management (CRM) solution
• Knowledge of or experience with requirements, management tools and software for documenting business process, requirements and testing
• Strong organizational, interpersonal and project management skills
• Proven ability to work independently, adapt to changing priorities and manage multiple tasks
• Excellent written and verbal communication skills
• Strong analytical and presentation skills as well as attention to detail

• Master's Degree
• An understanding of business systems support for higher education
• Knowledge of university structure and interdependent business units

A background check will be required.  

Upload a cover letter and a resume.  

UMBC offers a rich benefits package.

Regular and grant funded regular positions (Full benefits summary click here):

Generous Leave which includes accruing:

• 22 Days of Annual Leave  
• 15 Days of Sick Leave  
• 15 Holidays
• 3 Personal Days

Tuition Remission:

• 8 credit hours per semester
• Tuition remission at UMBC for eligible dependents after two years of FT employment

Additional Benefits:

• Life and disability insurance
• Retirement plans (including the choice of joining the pension plan)
• Professional development opportunities
• Wellness opportunities
• & Much more

Contingent II positions may include some benefits. 

Benefits offered align with type (Regular, Contingent II, etc.) of position. 

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.