Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!
The Systems Analyst works within a team to implement, maintain, and support information systems to meet the business or technical needs of the organization. This includes working with key stakeholders in solving operation problems through analyzing workflows, gathering requirements, defining alternatives, recommending a solution, and implementing the solution.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsible for the support, configuration, upgrade, maintenance, and implementation of multiple existing business and clinical applications within the Christiana Care Health System.
Responsible for the support, configuration, upgrade, maintenance and implementation of new business and clinical applications within the Christiana Care Health System.
Understanding assigned applications and utilizing knowledge of business area(s) applications to identify opportunities to improve application and/or process(es).
Using applications tool sets configures applications based on system designs and business requirements.
Works with the customers, cross-functional internal IT team, and vendors to troubleshoot application issues to resolution.
Will participate in 24/7 on-call rotation as part of a team supporting various applications.
Responsible for engaging in the evaluation and testing of new technologies with an emphasis on
interoperability, configuration, and business needs.
Develop and document system design specifics in a "Solution-in-Detail" to assure understanding and to gain agreement by the user of specific system inputs, outputs, and costs.
Develop, lead, and execute on various business analysis, workflow documentation and requirement gathering efforts.
Define and coordinate the execute of testing procedures and develop test cases\scripts for various applications upgrades or implementations.
Responsible for Integration mapping and testing of data integrations between various applications.
Ensure system changes follow change management procedures and protocols.
Provide documentation of all processes and training as needed.
Manage the set-up and configuration of systems.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Minimum of 4 years of experience in Information Technology.
Healthcare IT experience is preferred but not required.
Applications experience in either application support or implementation role of third-party applications is preferred but not required.
BA/BS in Computer Science or related field is preferable. Equivalent combination of experience, education and training will be considered.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Ability to clearly define a problem, recommend creative solutions implement changes, and document solutions in a dynamic team environment.
Demonstrated ability to relate technology to the customer so that they are comfortable with using it and perceive value in the service provided.
Experienced in documenting current and future business requirements and workflows.
Experienced in developing, documenting, and executing test scripts preferred.
Experience performing system and data analysis and technical tasks in medium to complex projects.
Understanding of and ability to troubleshoot interfaces and\or SQL experiences are a plus but not required.
Up-to-date knowledge of computers, networks, and other information technology tools.
Demonstrated familiarity in the operations and management of windows-based servers (i.e. specific to troubleshooting, and applications) is required.
Knowledge of basic hardware configurations, web applications, mobile Applications, database management tools, and query language.
Ability to troubleshoot, identify the root cause and solve challenging technical problems while at all times trying to reduce impact on the customer.
Ability to interact with all levels of healthcare personnel including IT management staff, Healthcare system staff, clinicians Healthcare leadership, etc. via written and/or verbal means.
Ability to manage multiple priorities, assess and adjust quickly to changing priorities.
Working knowledge of administrative systems and software applications including MS Office Suite, MS Project, and MS Visio.
Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions
Generous paid time off with annual roll-over and opportunities to cash out
12 week paid parental leave
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.