The University of Minnesota’s Office of Information Technology (OIT) is seeking a Business Analyst/Systems Analyst to join our Academic Technology team. The Academic Technology team is focused on designing and supporting technology solutions directly advancing the learning, research, and outreach mission of the University. This position supports the Academic Technology Tools services, which is responsible for the continuous advancement and operational support of a suite of enterprise applications directly supporting teaching and research. The role of the Business Analyst/System Analyst is to understand institutional needs and ensure technology solutions meet those needs in alignment with institutional strategies and priorities.

A successful candidate will have a passion for technology, for teaching and learning, strong communication and collaborative skills, experience as a business and systems analyst, a broad understanding of the IT environment, and a commitment to the mission of the University. If you enjoy designing user-centered technology solutions, consider applying today!

We Offer:

• University paid contribution (10% of your salary) to your retirement account - vested immediately.
• 22 paid vacation days per year, in addition to sick leave and 11 paid holidays.
• Reduced tuition opportunities covering 75% - 100% of eligible tuition.
• Excellent and affordable health care benefits.
• Wellness program with opportunity to earn lower health care rates.
• Free disability insurance.

Responsibilities:
Business Analysis

• Administer and configure enterprise software applications for mainly SaaS solutions and some on premise applications.
• Analyze and evaluate learning tool applications based on user requirements, business needs, and security imperatives.
• Analyze and address tier 3 application support requests, including a rotating on-call status.
• Identify or isolate the root causes of problems and identify potential solutions.
• Evaluate issue patterns and make recommendations for future improvements.
• Manage multiple simultaneous small projects from concept to completion. Communicate with sponsors and stakeholders to ensure desired outcomes are achieved and expectations are effectively managed. Create functional designs and related process flows.
• Develop test conditions based on business requirements. Execute functional and system tests.
• Learn new applications, technologies, and skills independently through hands-on experimentation. Proactively identify opportunities to improve processes and services.

Required Qualifications: (Please document on resume)

• Bachelor’s degree and two years of relevant experience, or a comparable combination of education, training, and experience.
• Experience with data analysis, data modeling, data interpretation and complex systems integration.
• Experience eliciting and documenting user and business requirements using techniques appropriate to the audience and environment.
• A strong sense of ownership and commitment to follow-through for both individual and team projects is critical.

Preferred Qualifications:

• Experience vetting and managing external learning tool integrations with the LMS.
• Experience with coding (NodeJS, Python for example) and the applications to instructional technologies and learning tool management.
• Familiarity with SAFe Agile practices.
• Experience with data analytics and/data interpretation.
• Demonstrated ability to manage relationships with a large and diverse group of influential stakeholders and to identify strategic needs.
• Demonstrated ability to independently manage multiple work assignments. Ability to create work breakdown structure, establish timelines, and achieve desired outcomes.
• Demonstrated ability to work independently but closely as one team member of many, especially across functional and political boundaries with individuals of varying experience and influence levels.

The University of Minnesota is an Equal Opportunity Educator and Employer.

About University of Minnesota Twin Cities

The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.

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