Our client has an immediate need for an IT Operations Support Analyst III, who will be responsible for performing various functions such as following and developing operational processes and procedures, ensuring that all IT services are and providing 24x7 helpdesk desk support
Experience working in an IT environment with an emphasis on Service Desk and Operations Management
1-2 years’ experience with Control-M or other scheduling packages
Experience working with virtual/remote staff members
Experience supporting aspects of a Windows server infrastructure, VMware, Azure, or other cloud environments
Understanding of Network Monitoring Applications (OP5/Nagios)
Familiarity with Cherwell and Control-M
Active Directory, Unlocking Accounts, Resetting Passwords
Competence in MS Office required, including MSExcel, MSAccess, MSWord
ITIL certified a plus
Troubleshooting and resolving remote hardware, software, and network issues
Documenting and engaging on all tickets in Cherwell to maintain a historical record of activity
Monitoring Production Batch (Mainframe and Distributive)
Working with teams in an MSP and/or high-volume internal IT support environment.
Interpreting system and event messages and alerts via monitoring tools, and software applications, and generating email findings, developing new processes and procedures to enhance operations.
Complying with business and disaster recovery runbooks
Creating and maintaining accurate documentation/procedures
Communicating status updates with key stakeholders during major incidents
Analyzing and providing resolution to complex and dynamic enterprise technology issues
Working together with vendors to aid repairs of hardware
Identifying incident trends; recommend and implement improvements to reduce incidents
Ability to learn and pick up concepts quickly
Experience working both independently and as part of a project group
Why Work for ConsultUSA:
ConsultUSA offers competitive salaries, major medical (PPO or HDHP w/ HSA), dental, and vision insurance plans, and 401k plan with immediate eligibility for both salary and hourly employees
ConsultUSA hosts several outings and events, holiday and summer parties, and volunteer opportunities throughout the year for employees
We will work with you to obtain training for in-demand technologies and prepare you for industry-recognized certification exams
ConsultUSA offers Business Analysis and Project Management training through our Project Management Institute (PMI)® award-winning sister company, PMCentersUSA
How to Apply:
To submit your application, please click the “Apply Now” button located at the top and bottom of the page.
ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA.
About ConsultUSA and PMCentersUSA Solutions Provider
Founded in 1997, ConsultUSA specializes in Project Management and Business Analysis focused IT positions within various industries. We also offer challenging technical engagements in Application Development, Data Warehouse/BI, QA, & Network Engineering. We are partnered with solutions company PMCentersUSA, a world-class consulting/training organization distinguished as a PMI® award winner and federal GSA-approved supplier. Together, we offer remarkable career choices for talented individuals to assist our many clients with their IT project-based needs, strategic business projects, and organizational improvement initiatives. For salaried employees, we offer a range of outstanding benefits, including; Healthcare Insurance (medical, dental & vision), 401K Savings Plan with Employer Matching, Short- and Long-Term Disability, Life Insurance, Paid Holidays, Paid Time Off, and Industry Certification cost reimbursement. Once you’re on board, a dedicated Account Manager will work with you to identify specific goals to help you advance in your career and provide you with cost-free enrollment in our professional development courses provided by our partner, PMCentersUSA.