Scheduled Hours

40

Position Summary

Second Shift, Monday to Friday 4 pm to 12:30 am with 30 minute break.

Responsible for the administration of network and system infrastructure. Includes monitoring, moves, adds, changes, incident and service request resolution of the university network and system infrastructure. Serves as an escalation point for system operations center (SOC) staff, software and hardware maintenance, and repair.

Job Description

Primary Duties & Responsibilities

• Configure and install network infrastructure components (routers, switches, firewalls, access points).
• Configure and provision server components (physical/virtual server and software).
• Repair/replace failed network and system, fiber or connectivity issue.
• Troubleshoot and resolve network and system incidents.
• Provide off hour support on a rotating schedule.
• Perform change management of system and network infrastructure during maintenance windows.
• Monitor networks and systems.
• Access networks and systems to identify and resolve incidents.
• Take initiative to make and/or suggest improvements or innovations.
• Maintain and update monitoring infrastructure and automation tools.
• Handle infrastructure and system alerts, appropriate action to classify, prioritize and resolve complex network and system issues.
• Effective communication of incident status and technical issues to stakeholders.
• Collaborate with IT staff for requirement gathering, cross-functional tasks and incidents.
• Respond to customer service requests in a helpful, professional manner.
• Proficient with service management tool Service Now to document request and incidents received via a phone and email.
• Properly route requests/incidents, track progress and document resolution.
• Communicate project/issue status with customers and stakeholders.
• Suggest design and audit changes to appropriate teams and update documentation.
• Identify, label and report on installed infrastructure.
• Maintain and update network and system drawings in service management.
• Make approved changes through proper change management procedures.
• Perform other duties as assigned.

Preferred Qualifications

• Bachelorâ™s degree in relevant field.
• CCNP/VCAP/MCSE.
• Four or more years of networking and system experience.
• Higher-Education experience.
• Advanced knowledge and experience configuring and troubleshooting Cisco IOS.
• Advanced knowledge and experience installing and maintaining VMware infrastructure.
• Advanced knowledge of Linux and Mac OSX operating systems.
• Knowledge of currently supported Windows Server OS.
• Knowledge of SAN and backup technologies.
• Ability to resolve complex technical problems and projects.
• Ability to handle and prioritize multiple tasks in a fast paced environment.
• Working Knowledge of documentation standards.
• Familiarity with scripting languages (Python, Perl, command line, Power Shell).
• Ability to adjust work schedule time for maintenance windows.

Required Qualifications

Associates Degree with two plus years network and server experience, or equivalent combination of education & experience.

Grade

G10-H

Salary Range

$24.24 - $37.58 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Applicant Instructions

When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two âœQuick Apply❠options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the âœQuick Apply❠page by clicking âœNext❠at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a LinkedIn feature, which allows you to apply by using your LinkedIn profile to populate some of the job application fields.

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