UITS SOFTWARE & NETWORK ENGINE (UA-NENG-IUBLA)

At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.

GlobalNOC's Software and Systems engineering group provides a full suite of tools and services related to network measurement, monitoring, visualization, provisioning, and IT service management for some of the most advanced research and education networks in the world. Established in 1998, The GlobalNOC at Indiana University provides services to over 20 networks across the country that operate at local, metro, national, and international scale.

We are looking for motivated people to join our team and make a difference. Why work here?

• Work in the always evolving and growing field of advanced high speed computer networking, frequently taking on new challenges and opportunities.
• GlobalNOC is committed to a culture of positive work / life balance and progress over perfection. Work with a group of people passionate about their field, but who aren't defined solely by it.
• Make a difference. Our teams collaboratively provide full stack design, development, and management of applications that directly support thousands of servers and network devices at the campus, regional, country, and world scale.

Bring your skills and learn new ones. With our full stack development there is always a place to jump in and learn something new. Whether it's new development of applications, automating changes on the network, building out visualizations to help end users understand their data, and countless other opportunities.

General Responsibilities

• Configures, tests, troubleshoots, upgrades/modifies, and maintains file, print, application, web, database servers and related technologies, including hardware/software configuration and installation, operating system installation and support, security and configuration, backup strategies, business continuity strategies, and institutes best practices on modernizing systems in relation to changing technologies.
• Establishes metrics and monitors systems configuration(s) to ensure data integrity and optimum system performance metrics are obtained.
• Implements system architectural plans, design modifications, and ensures compliance with federal and university policies and standards.
• Provides experienced analysis and evaluates new capabilities and emerging technologies.
• Implements new systems and improves existing ones all the while making sure established protocols and procedures are followed.
• Applies comprehensive knowledge to bug reporting and isolation, test case authoring and refinement, automation scripts, and works closely with other teams (engineering, cross functional and cross campus) to resolve problems.
• Documents systems administration practices and processes (testing, upgrades/modifications, issue/problem resolution).

This position is posted at the Career Level but may be filled at the Core Level depending on the candidate's qualifications. Although they will be similar, the duties and responsibilities may differ if filled at the lower rank. Please see the qualifications for each level listed below.

Career Requirements:

EDUCATION

Required

• Bachelor's degree

Preferred

• Bachelor's degree in computer science or related field

WORK EXPERIENCE

Required

• 2 years of systems administration or related experience
• Experience with a scripting language

Preferred

• Practical systems administration in a Linux/Unix environment is highly desirable

Combinations of related education and experience may be considered

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Thorough knowledge of virtualized computer systems, storage systems, backup systems, network systems, network protocol and software interfaces
• Ability to quickly troubleshoot and resolve moderately complex problems

Core Requirements:

EDUCATION

Required

• Bachelor's degree

Preferred

• Bachelor's degree in computer science or related field

WORK EXPERIENCE

Required

• Experience with a scripting language

Preferred

• Systems administration or related experience
• Practical systems administration in a Linux/Unix environment is highly desired

Combinations of related education and experience may be considered

SKILLS

Required

• Proficient in communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Knowledge of virtualized computer systems, storage systems, backup systems, network systems, network protocol and software interfaces
• Ability to quickly troubleshoot and resolve problems

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

The ability to pass a background check required for a position of public trust as defined by the Federal government, and to maintain that clearance, is required for this position. Please see this link for more information here.

Must be able to attend to on-site issues at Bloomington and/or Indianapolis data centers in a timeframe aligned with on-call duties and GlobalNOC's operational requirements.

Non-disclosure agreements on behalf of the GlobalNOC's customer base may be required to fulfill employment requirements.

Indiana Unversity's Global Network Operations Center

Indianapolis, Indiana and Bloomington, Indiana.

This position may eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Career

FLSA: Exempt

Job Function: Information Technology

Job Family: Sys Admin, Engineer & Program

Click here to learn more about Indiana University's Job Framework.

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234