Under the supervision of the Automated Transport System (ATS) Manager or Program Manager, the ATS Support Analyst is responsible for continual monitoring of system performance and promptly responding to and resolving any system issues. The Support Analyst is also responsible for supporting end users to ensure that ATS services them effectively. This requires excellent customer service and front line technical support. This position demonstrates an effective combination of analytical, mechanical, interpersonal, communication and decision-making skills.
High School diploma, 1 year of computer systems and customer service experience, strong interpersonal and communication skills. Preferred Qualifications: Bachelor's Degree in Computer Science, Business, or related field. Three or more years of experience in customer service or IT/technical troubleshooting role. Also prefer experience working with automated systems and working in a hospital setting.
Our Comprehensive Employee Benefits Include:
An array of retirement plan options, each with a generous employer contribution.
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
Paid vacation and sick leave, including short and long-term disability and paid parental leave.
Get the most out of the Public Service Loan Forgiveness program.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.