A Brief Overview  The Director of Network Engineering oversees the operation and maintenance of internet service infrastructure and/or network components to drive network efficiency and availability. Maintains internet service network quality standards to achieve optimal levels of operation and KPI targets. Tracks and monitors internet service network traffic and performance to ensure minimal interruption to network transmission and/or network switches. Corrects internet service network problems effectively and in a timely manner. Drives initiatives, industrialization, and efficiencies to internet service network facilities for improvements (i.e., enhancements, updates, upgrades, and new systems). Establishes tools and procedures to monitor internet service network performance.

What you will do

• Oversee the continuous and secure operation, administration, and maintenance of the internet service computing and networking infrastructure
• Oversee day-to-day operations and utilize the company’s communication network to provide highly available data, voice, and other services to member/subscribers, as well as the back-office applications required for administrative support
• Actively and consistently supporting all efforts to simplify and enhance the member/subscriber experience
• Develop and lead the implementation of internet service network surveillance processes and systems, creation of innovative network operation processes and tools from concept to delivery. Seek to improve the monitoring capabilities of the platform
• Lead internet service network operations projects such as budgeting, planning, implementation, maintenance, administration, staffing, and logistics
• Direct team to analyze internet service network from a cost, capacity, and forecast perspective; evaluates new internet service network operations technologies and applications
• Develop, maintain, and coordinate the tracking and accounting of the internet service network system through GIS or other software platforms; prepare and maintain internet service network technical specifications and related documentation to secure procedures and to prevent system failure
• Partner closely with the service providers, subsidiaries, product, and technical support teams to continually improve time-to-resolution KPIs and increase focus on customer satisfaction
• Manage, report, and reinforce the need to consistently meet or exceed published service-level agreement (SLA) targets across all functions. Drive service quality improvement opportunities
• Coordinate and provide supervision of contracted services, design, and construction activities. Oversee administration of contracts and fiber lease agreements
• Implement automated process across different areas leveraging current applications

Qualifications

• Bachelor's Degree Engineering, Computer Science, Information Systems, or Information Security Required
• Master's Degree Engineering, Computer Science, Information Systems, or Information Security Preferred
• 10+ years Experience in large scale internet service network management Required
• 10+ years Experience in network architecture, engineering, and design Required
• 1-3 years Supervisor/management experience Required
• Innovative and strategic thinker and decision maker
• Knowledge of server operations and security technologies such as firewalls, intrusion prevention, and data loss prevention
• Knowledge of industry trends related to information systems and related technology, network protocols, architectures, and topologies
• Extensive knowledge of core network equipment supporting ISP Networks, FTTx, Metro Ethernet, DWDM, fiber plant, and telecom power
• Problem solving and execution skills in driving transformation and change
• Excellent communication skills with the ability to collaborate with both technical and non-technical stakeholders
• Advances computer skills that applies a high degree of working knowledge of telecommunication networking operations and provisions
• Expert knowledge of network architecture and design, including the ability to develop and implement designs that meet business requirements
• Expert communication, interpersonal and analytical skills
• Strong leadership with proven ability to manage multiple projects simultaneously
• Ability to effectively coach others to accomplish assignments and direct groups of individuals to achieve consensus
• Certified Internetwork Expert (CCIE) Preferred Upon Hire
• Cisco Certified Network Professional (CCNP) Preferred
• Juniper Networks Certified Internet Professional (JNCIP) Preferred
• SolarWinds Certified Professional Preferred
• Wireshark Certified Network Analyst (WCNA) Preferred
• Riverbed Certified Performance Engineer (RCPE) Preferred

About Lumbee River EMC

Lumbee River Electric Membership Corporation is a member-owned, electric distribution utility serving more than 54,000 members across parts of Cumberland, Hoke, Moore, Robeson, and Scotland counties. LREMC has 118 employees serving more than 63,000 accounts. The Cooperative has annual revenues of approximately $150 million and a total utility plant in excess of $375 million. LREMC receives its wholesale power from North Carolina Electric Membership Corporation. LREMC is committed to providing electric and other value-added services that improve the quality of life in the communities we serve. Our dedicated employee team delivers high quality, competitively priced products and services. We are committed to continuous improvement and to make LREMC our customers' first choice. The Cooperative’s mission is “Safety & Members First!”.

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