Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees, and the communities where we live.
We are looking for motivated, enthusiastic team players with great customer service skills to implement software and provide technical support for Yardi's Affordable Housing Team!
What you will do
Provide amazing customer support through product implementations and go live
Use your problem-solving skills to troubleshoot application issues
Follow up on any issues requiring research or information from clients
Create write ups for escalated issues, log cases and create documentation for issue resolution
Build rapport with customers and complete set ups with coordinated weekly calls
Be part of a great team and collaborate with Affordable Housing team members across the U.S.
What you need to have
Awesome written and verbal communication skills
Phenomenal customer service skills and desire to go the extra mile
Excellent attention to detail and ability to follow processes
High comfort level troubleshooting and providing support over chat
Great people skills and the ability to be personable and professional
Flexibility, and the ability to manage changing priorities
What would be helpful to have
Bachelor’s degree in Business, Public Administration, Psychology, or related degree
Previous technical support and application troubleshooting
Knowledge of accounting principles
Previous experience working in the Affordable Housing industry
What you get as a Yardi Employee
A great place to work with fantastic people
Ability to learn new technology and develop professionally
Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!
At Yardi, we’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
At Yardi, we’ve created a global team dedicated to making great real estate software products and fostering a collaborative work environment. We care about our community and like to come together to make things happen, whether we are focused on creating new software innovations or giving back through philanthropy and volunteerism. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference.
There is something for everyone at Yardi, whether you love to code, or are a people person and enjoy solving issues and providing support to clients. We have a pleasant and casual work environment, competitive salaries, and a comprehensive benefits package. Our corporate culture stresses integrity, respect, trust, responsibility, and fun!