From Visual Arts to Economics to Psychology, from Ancient Studies to Media & Communication Studies and from Asian Studies to American Studies, our College spans the disciplines, the centuries and the globe.
The College of Arts, Humanities and Social Sciences (CAHSS) is seeking an IT Support Specialist. This position is responsible for providing hardware and software support for CAHSS departments and plays an important role in ensuring efficient operations for the College and its academic units. This is a self-directed position requiring independent judgment in the identification, prioritization and completion of emerging and assigned tasks and projects.
This position will work closely with the IT Manager to help support technology adoption across the College. They will be working closely with the Client Services group within DoIT to ensure that the College's systems are being managed in a manner consistent with the rest of the campus, and working to adjust for College and department specific needs as they arise. The position will also be expected to stay up to date with current technologies, and advise on the adoption and training of technologies that can help members of the College in their work.
They will also serve as trainers and guides for the student staff that work throughout the College in IT support roles for specific buildings or departments. In addition, they will be working with key stakeholders throughout the College to help with classroom and lab technology, including collaborating on the design and implementation of new solutions.
Why Work at UMBC?
UMBC offers competitive compensation. This role starts at $58,629 and has 11 days of vacation as well as winter break, spring break, and personal days for regular full time roles. Tuition remission is also available.
A limited hybrid telework schedule may be available.
Specific responsibilities include:
Providing on-site and remote support for the effective adoption, use, maintenance and analysis of technology used in CAHSS classrooms, labs, instructional spaces and offices, to include existing technology resources and new equipment
Creating, presenting and maintaining relevant training resources to supplement guidance and recommendations provided by the Division of Information Technology
Monitoring and managing the CAHSS tech support ticket queue; creating, completing or assigning tickets to other staff as needed
Training and supervising student workers and assigning support tasks as appropriate
Establishing communicative and cooperative relationships with staff employed in other divisions
Maintaining documentation for ongoing technology processes
Reporting on projects and progress to the IT Manager
It is expected that the incumbent can work in a self-directed manner, identifying and prioritizing tasks and projects that should be accomplished in order to maintain or enhance service, and working with others (CAHSS and other University staff) to complete those tasks and projects under minimal direct supervision. The incumbent is expected to resolve customer support tickets in a timely manner with appropriate communication and follow-through, which frequently involves independent judgment.
Required Minimum Qualifications:
High School Diploma or GED
Three years with the types of hardware and software to be supported, two years of which included user support, user training and/or programming
Ability to communicate effectively, both in writing and face to face, with a large and diverse client base
Note: Additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Experience with development of user training
Experience with mentoring, training and assigning tasks to junior team members
Ability to quickly assess new software to support the needs of CAHSS Faculty
Special Instructions to Applicants:
Cover letter and a resume are required.
Open Until Filled
UMBC offers a rich benefits package including the following for nonexempt regular employees.
Generous Leave which includes accruing the following for full time positions:
11 Days of Annual Leave (increases with years of service)
If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.
As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
UMBC is a dynamic public research university integrating teaching, research and service to benefit the citizens of Maryland. As an Honors University, the campus offers academically talented students a strong undergraduate liberal arts foundation that prepares them for graduate and professional study, entry into the workforce, and community service and leadership. UMBC emphasizes science, engineering, information technology, human services and public policy at the graduate level. UMBC contributes to the economic development of the State and the region through entrepreneurial initiatives, workforce training, K-16 partnerships, and technology commercialization in collaboration with public agencies and the corporate community. UMBC is dedicated to cultural and ethnic diversity, social responsibility and lifelong learning.