Working/Functional Title Junior Analyst Position Summary The Client Experience department is responsible for maintaining security standards on devices issued by workstation and mobility services (WMS), including, but not limited to, antivirus software provisioning, software patching, and encryption configuration. WMS is also responsible for imaging, backup, and restoration services for WMS-managed devices. The Junior Analyst provides front-line operational coordination which includes workstation setup, support, management, and decommission. Working as a team player, the Junior Analyst triages incoming customer requests, and handles customer escalations which may include working with university stakeholders to configure and distribute assets to meet busine