Job DescriptionResponsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Coordinator provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages.Minimum QualificationsDegree in Computer Science or related field, and or 1 year Help Desk/Operations experience, or an equivalent combination of education and experience. Working knowledge of and experience with desktop hardware and peri