INDIANA MEMORIAL UNION (BA-IMAU-IUBLA)

The Division of Student Affairs is focused on building a strong foundation to ensure every student's IU experience is positive, safe, healthy, and meaningful. The Division of Student Affairs staff and 22 departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority and their health, safety, and overall well-being are our core mission. The Indiana Memorial Union (IMU) has been the heart of the Indiana University Bloomington campus for more than 100 years. Each year thousands of students, faculty, staff, alumni, and guests enjoy the many amenities and opportunities the IMU has to offer. The 189 room Biddle Hotel, located within the Indiana Memorial Union, is the largest hotel in Bloomington, Indiana. At the Biddle, guests enjoy upscale accommodations and first-rate amenities while only being steps away from some of Bloomington's best dining, shopping, arts and entertainment, and nightlife.

Department-Specific Responsibilities

• Acts as guest services leader at the front desk for any guest issue and works to anticipate future problems or requests.
• Must exhibit a commitment to diversity, inclusion, and genuine care for all.

General Responsibilities

• Performs tasks related to day-to-day hotel operations, including check-in/out of guests, answering telephone and email inquiries, making reservations, and providing information to guests.
• Resolves guest issues, escalating complex issues as needed.
• Delegates tasks related to room preparation to other hotel staff, including temporary, housekeeping, and maintenance staff.
• May assist with general cleanup and upkeep of hotel lobby space, including changing trash bins, wiping and dusting hard surfaces, or cleaning up spills.
• Provides directions and general information to Indiana Memorial Union visitors.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Preferred

• Prior experience in related field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Frequently works afternoons, evenings, and weekends.

900 E 7th st rm L003

Bloomington, Indiana

47405

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Foundational

FLSA: Nonexempt

Job Function: Operations

Job Family: Hospitality

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234