Technical Support Analyst II - Education Technology Systems & Support
Washington University in St. Louis
Location: St. Louis, Missouri
Internal Number: JR75686
This position supports faculty, staff and students in their use of educational technology at Washington University School of Medicine. This includes supporting all systems associated with teaching technologies and digital tools used in teaching and learning activities. Emphasis for this position will be on technical and administrative support for the primary platforms for educational delivery at WUSM, including MyCanvas, Keystone, Kaltura, and Poll Everywhere.
Primary Duties & Responsibilities
Originates and implements strategies to develop, support, enhance, and maintain the delivery of education technology support.
Works with a cross-functional team in developing processes and procedures for support of the teaching and learning systems.
Works with members of the team on effective system configuration and administration systems to align with the work of the instructional design and curriculum production teams.
Works with Faculty/Staff and WUIT support teams to develop and implement technology related solutions and associated training videos and documents.
Liaisons with the curriculum production team and WUIT to integrate technology in classroom and other supported spaces, to ensure pedagogical and IT alignment.
Provides technical support for all platforms and systems used by the ETIU and appropriate systems supported by the department.
Conducts appropriate system level testing.
Participates in strategic planning at various levels (University, campus, departmental).
Provides end user support.
Supports and troubleshoots usersâ™ advanced inquiries on software and systems used in teaching and learning.
Works with the event and classroom management and desktop support teams to define required browser specification and other required technologies associated with the systems used for teaching and learning.
As technology and software development products advance, explores and makes recommendations for software.
Participates in software systems testing, quality assurance, maintenance, and upgrades.
Keeps up to date with updates and issues associated with the teaching and learning systems.
Participates in system and service component upgrades through extensive testing and support and implementation strategies.
Oversees the process and functionality of hardware check-in, check-out system, including preparation of hardware for high priority curriculum tests and instruction.
Researches and evaluates proposed software purchases, testing and evaluating systems prior to project handoff.
Supports, advocates for, and expands use of the teaching and learning systems.
Explores, promotes, pilots and supports new technologies as appropriate.
Instructs users on the operation of ETIU-supported platforms through online learning modules, workshops, or consultation.
Participates in professional activities.
Participates in staff meetings.
Serves on appropriate institutional, regional, and national committees or groups, as needed.
Interviews prospective new staff and provides feedback.
Maintains knowledge of basic WUSM curriculum architecture and guiding educational principles by attending seminars, internal meetings, and conferences; visiting relevant Internet sites; reviewing current literature.
Shares knowledge and experience with other academic institutions. This may include participating in publishing articles and/or giving presentations at local and national meetings.
Participates in training and other professional development, keeps abreast of industry trends, attends job related seminars and courses which enhance professional development and strengthen user services.
Performs other duties as assigned.
Bachelor's degree in related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering.
Three or four years of related experience.
Experience in higher education field.
Ability to provide on-call support as required.
Excellent verbal and written communications skills.
Ability to handle multiple tasks simultaneously.
Ability to organize and prioritize tasks based on unit needs.
Ability to translate user needs into solution requirements.
Ability to actively participate in a team to produce valuable results.
Ability to be adaptable and flexible.
Ability to learn new technologies quickly.
Experience with Mac and Windows operating systems.
Experience with the following systems is preferred: Canvas, Oasis, Elentra, Kaltura, and Poll Everywhere.
High school diploma or equivalent high school certification required; minimum of two years of experience in some aspect of the field of Information Technology required; a certification or degree in some aspect of Information Technology may also substitute for required experience on a year-for-year basis.
$22.92 - $35.49 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
If you are unable to use our online application system and would like an accommodation, please emailÂ CandidateQuestions@wustl.eduÂ or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.