The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Reporting to the Assistant Director, Vendor Management & Relations, the Analyst is responsible for creating and updating vendor profiles for domestic and foreign individuals and entities, through adherence to an established set of procedures, ensuring the consistent application of key controls while also providing a set of customer service activities, maintaining established service levels, ensuring tax compliance, and the integrity of the University???s vendor file.
This role requires the ability to apply critical thinking and analytical judgment by applying both University policies, and related federal agency requirements and rules., to vendor requests The Analyst will identify opportunities for Vendor Management to establish strong external and internal relationships, and act as a conduit for feedback.
Responsibilities include but are not limited to:
Effectively monitors and administers the system submissions and databases.
Utilizing PaymentWorks and ARC, evaluates new vendor requests/update requests to ensure appropriate business purpose, compliance with university policies, and adequate supporting documentation necessary to demonstrate the need for a vendor relationship with the University.
Proficiently uses software tools for vendor validation and analysis including Visual Compliance, and Hoovers Duns & Bradstreet. Able to independently analyze and interpret results provided by these tools, and initiate appropriate action if necessary.
Reviews and initiates informed actions for disbursement modifications due to invalid bank account episodes experienced by Accounts Payable, whereby a payment was returned. Serves as the appointed spokesperson for the University in communicating to the Vendor, the corrective action needed.
Provides excellent customer service related to internal and external customer inquiries; contributes meaningful and timely information, explaining related University policies, and government agency regulations, and establishing reasonable expectations in support of a positive vendor relation experience.
Assists and supports the Senior Analyst and Assistant Director on the implementation of operational and customer service initiatives. Serves as a collaborator to identify opportunities for process improvement and suggest implementation tactics in support of such improvements.
Collaborates with other departments in supporting the evaluation of data to support a dynamic vendor master file, i.e.- AP 1099, Risk Management Insurance, Purchasing Local SBA, Conflict of Interest resolution with CUHR and OGC.
Performs special projects and other related job duties as assigned.
Bachelor's degree and/or equivalent, plus a minimum of two years experience in accounts payable, vendor management, or other related operation required.
Experience with customer relationship management (CRM) software is strongly preferred.
Must register with the Internal Revenue Service (IRS) Tax ID Number Matching system, which requires individuals to provide related personal information.
Must have experience with the establishment and maintenance of foreign vendors which includes knowledge of US tax treaty laws issued by the Department of Treasury and The Department of Homeland Security; have an in-depth knowledge of visa compliance and regulations.
Proficiency in Microsoft Office (Word, Excel) required as well as video conferencing technology such as Zoom.
Must be dependable, customer-focused, results-oriented, and able to work both independently and collaboratively as a team member.
Must possess a strong controls mindset and be able to consistently and effectively apply independent judgment and analytical thinking within an established control framework.
Must have the initiative to determine and discern when to escalate to the Senior Analyst and/or Assistant Director on transactions and requests, so as to maintain productivity and compliance momentum.
Excellent organizational, interpersonal, oral, and written communication skills, including active listening skills, are required. Must have the ability to communicate effectively with a diverse customer base and be able to work under pressure and maintain composure.
Demonstrated use of tact and discretion in dealing with a wide range of internal and external parties required. Must be dependable, detail-oriented, and able to handle confidential information with excellent judgment and discretion.
Must be proactive and able to identify priorities within multiple assignments, and have excellent problem-solving skills to make sound decisions.
Must be able to work well with all levels of management, both internally and externally, and be flexible in nature with sound judgment.
Must have a passion for excellent customer service and commitment to exceptional quality.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.