Business Analyst (Project Policy Analyst 4) Patient Contact Center

Department Description

The UC Davis Health Patient Contact Center is a developing service area tasked with providing the highest possible levels of patient / customer service to consumers seeking services or information within the health system. Contacts will be related to, but not limited to scheduling appointments and associated activities (registration, insurance verification, etc.), facilitating communication between patients and physicians, between physicians and other providers, and assisting with any questions consumers may have.

Job Summary

Final Filing Date
07/10/2023
Salary Range
$2,858.24 - $5,402.30
Salary Frequency
Biweekly
Appointment Type
Career
Number of Positions
1
Percentage of Time
100%
Shift Hour
8 hours
Location
Patient Contact Center
City
Rancho Cordova
Union Representation
No
Benefits Eligible
Yes

We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.

THIS IS NOT AN H1- B OPPORTUNITY

Responsibilities
The Business Analyst (Project Policy Analyst 4) position at Patient Contact Center (PCC) leads strategic and operational projects for onboarding specialty service lines and facilitates the change management process. This position is responsible for project-planning, design, development, leading, and supporting project team members to achieve short-term target goals and long-term organizational initiatives. The incumbent will be responsible for managing project teams as their work contributes to implementation of service lines, projects, and continue improvement work for the patient contact center. This incumbent will provide assessments, information, and updates to PCC leadership and executive leadership. The Analyst must have a clear understanding of interrelationships of the project teams, projects, services lines, timelines, and must foster and maintain a collaborative relationship between Physicians, Ambulatory Operations and IT.

These positions will work on Patient Contact Center related tasks, including, but not limited to:
Project-managing and leading the cycle of initiatives such as:
Collection of data and current state workflows
Project development and management
Facilitating and presenting stakeholder meetings for decision-making
Training the appropriate project team members to develop training and education
Developing and implementing Epic-related workflows and builds to streamline operations such as:
Referral Orders (i.e: Order Questions)
Appointment Requests
Decision Trees and Scheduling Builds
Ambulatory Orders (i.e: Order Panels)
Referrals and Workqueues
Template Management Support
Operational and Technical Support such as:
Supporting clinical and operational leadership in identifying opportunities to streamline and optimize scheduling
Becoming the main liaison between Epic/IT teams and Ambulatory Operations
Troubleshooting and resolving scheduling and referral issues related to Epic Cadence

Required Qualifications
Certified or Accredited in Epic Cadence and/or experience in Epic-related Cadence builds (i.e: back-end system settings for template modifications.
Experience in implementing Epic-related build and workflows for multi- department and/or specialty service line. Strong technical skills in Excel, Microsoft PowerPoint, Visio, Teams, OneNote, Word and utilize platforms for presenting and leading meetings.
Experience with strategic planning, analytical and program evaluation skills to effectively provide sound recommendations, continually examines systems and develops or revises to accommodate change requirements.
Progressive experience in in health system administration, health care planning, business administration, public administration or a satisfactorily equivalent combination of education, training, and experience.
Ability to present data analytics and updates to leadership, and all levels of various stakeholders required.
Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
Excellent organizational skills and capacity to manage many interrelated tasks.
Ability to demonstrate diplomacy in communication and use conflict resolution techniques.
Interpret data and reports to communicate results and train others.
Interpersonal, verbal and written communication skills to clearly and effectively interact with a diverse group of individuals to secure and/or provide information to clarify situations, and resolve problems.
Demonstrated ability to lead interdisciplinary teams and develop/manage partnerships, seeking input from others, and creating ad hoc teams as required to address challenging problems.
Skills to analyze complex information or problems in an objective manner and derives logical conclusions to provide a sound basis for establishing priorities, selecting appropriate courses of action for pursuit or recommendations to others, and to resolve conflicts.
Demonstrated ability to lead interdisciplinary teams and develop/manage partnerships, seeking input from others, and creating ad hoc teams as required to address challenging problems.
Understands the importance of maintaining confidentiality of hospital and patient information at all times.
Can articulate and support the UCDHS mission, vision, and values as well as departmental goals.
Applicants are encouraged to upload license and certification if required of the position.

Preferred Qualifications
Lean Six Sigma or PMP certification.
Bachelor's degree or equivalent experience.
Academic institution or large integrated health system experience.

Special Requirements
This role requires meeting strategic deadlines. Typical work week with occasional project/meeting needs outside of Monday-Friday 8AM-5PM schedule.
Occasional transportation between clinic locations.
This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.
The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.

Diversity, Equity, Inclusion and Belonging
At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve.

We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

Final Filing Date
07/10/2023
Salary Range
$2,858.24 - $5,402.30
Salary Frequency
Biweekly
Appointment Type
Career
Number of Positions
1
Percentage of Time
100%
Shift Hour
8 hours
Location
Patient Contact Center
City
Rancho Cordova
Union Representation
No
Benefits Eligible
Yes


To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucdmed/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=5&JobOpeningId=54391&PostingSeq=1

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.





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