Senior Programmer I - Customer Relationship Management (CRM) (Salesforce)

San Mateo County Community College District


Posting Number: 20141640S
Department: ITS DIST (DEPT)
Location: District Office
Position Number: 1C0490
Percentage of Full Time: 100%
FLSA: Non-Exempt (accrues overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Note:
Min Salary: $117,780 (annual)
Max Salary: $150,336 (annual)
Position Type: Classified Positions

Who We Are:
The San Mateo County Community College District is committed to achieving educational equity for all students. As outlined in the Districts Strategic Plan, 'success, equity, and social justice for our students are longstanding goals.' The Districts 'Students First' Strategic Plan is focused on 'Student Success, Equity and Social Justice.' We provide students with a rich and dynamic learning experience that embraces differences - emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our San Mateo County Community College District team, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty and classified staff, administration, students and community partners.



The College and the District:
The San Mateo County Community College District is home to Caada College, College of San Mateo, and Skyline College. All three of our colleges are designated as Hispanic Serving Institutions enrolling approximately 20,000 students each academic year. San Mateo County Community College District has a diverse student population that is a reflection of the communities that it serves. Detailed information about the student population, including data related to student success, can be found on the San Mateo County Community College Districts Educational Services & Planning website.



Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.



The Position:
The Senior Programmer I performs technical work with responsibility as a project leader for application programming, developing, and project supervision in the Salesforce platform. The position is responsible for detailed design and implementation of application systems in accordance with specifications provided. The Senior Programmer I interacts with other staff to ensure optimal program performance and efficiency within the Salesforce ecosystem. Public contact includes ITS staff, college and District users and faculty, members of the public, and software vendors. A high degree of independent judgment and creativity are required to resolve many minor and major problems when they occur.



Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

1. Analyze needs and develop solutions using traditional and/or agile development methodologies
2. Design solutions that leverage Salesforce best practices and introduce new technologies when necessary, including using Salesforce Flow for low code solutions, custom code, custom objects, master-detail objects, etc.
3. Translate business requirements into solutions that best leverage the Salesforce platform
4. Develop comprehensive configuration designs and documentation to support the successful implementation of Salesforce and related projects
5. Identify and recommend Salesforce. com-based solutions, integration points, and related implementation architecture for business usage improvements, scalability, and performance
6. Integrate Salesforce with other applications using web services and APIs
7. Identify any application/code security issues and recommend solutions to resolve them
8. Integrate and test systems using automation and non-automation methods. Provide mentoring and technical leadership to other team members and willingness to learn
9. Assist in end-user troubleshooting including attending open office hours and responding to issue tickets
10. Assist in creating Marketing Cloud data extensions for Marketing Cloud Journeys
11. Collaborate with consultants including reviewing and testing work from external developers, reviewing external developers documentation, and maintaining work after external developers complete projects
12. Perform other related duties as required

Minimum Qualifications:

• A combination of education and experience equivalent to a Baccalaureate degree from an accredited institution in computer science, data processing, or a closely related field
• 2+ years of Salesforce application design and development experience
• Solid understanding of and detailed experience with Salesforce.com architecture
• Detailed experience writing Visualforce and Apex classes and unit tests
• Ability to troubleshoot issues within Salesforce such as Flow Errors and CPU/SOQL limits
• Experience with front-end web technologies such as HTML and CSS
• Experience building and configuring flows
• Strong understanding of relational databases
• Skill in the use of SQL and SOQL
• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
• Strong understanding of Salesforce APIs and Web Services (REST, SOAP)
• Solid knowledge of Object-Oriented Design and Programming techniques
• Demonstrated cultural competence, sensitivity to, and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty, and staff

Physical Requirements:
This classification requires sitting or standing for prolonged periods of time, and dexterity of hands and fingers to operate a computer keyboard, touch screen, and mouse in order to perform the essential functions.



Equivalence to Minimum Qualifications:


Knowledge, Skills and Abilities:

1. Working knowledge of application development life-cycle
2. Strong communication/interpersonal skills, capable of interacting with multiple levels of IT and business management

Preferred Qualifications:

• Salesforce Certifications: Platform Developer, JavaScript Developer
• Salesforce security and sharing model knowledge
• Lighting Web Components development experience, or experience with Aura framework
• Experience with ETL tools such as Jitterbit
• Marketing Cloud automation experience
• Experience Cloud (Communities) experience
• Proficiency in an object-oriented programming language such as Java or C++
• Foundation in version control, configuration management, deployment methodologies, and release management

Benefits:
Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.



Open Date: 09/07/2023
First Review Date: 10/16/2023
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials
All applicants are required to submit:

1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position).

2. A resume that details all relevant education, training, and other work experience.

3. A cover letter of no more than 3 pages that addresses the applicants cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff as well as the applicants qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.

Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills, and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.

For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive
San Mateo, CA 94402
Tel.: (650) 574-6555
Fax: (650) 574-6574
Email: smccdjobs@smccd.edu
Web Page: https://smccd.edu/humanresources/



Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)

2. Submit verifications of prior employment

3. Satisfactory references

4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.

5. Present original documents for proof of eligibility to work in the United States

6. Approval of your employment by the SMCCCD Board of Trustees

7. Provide a certificate of Tuberculosis exam for initial employment.

8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.



EEO Statement:
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.


Accommodations:
Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation requests and a copy of the Americans with Disabilities Act applicant procedures can be made by completing our: Applicant Reasonable Accommodation Request Form

Annual Security Report:
San Mateo County Community College Districts (SMCCCD) 2021 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2021 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2021 Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. The 2021 Annual Security Report is now available. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000. The report includes information about criminal activity on our campuses, emergency procedures and resources.



To apply, visit: https://jobs.smccd.edu/







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