Scheduled Hours40Position SummaryThe PPMO & Service Assurance team is dedicated to supporting a culture of strategic alignment, service excellence, and operational efficiency. Under direct supervision of PPMO & Service Assurance leadership, the ITSM Analyst supports the development, maintenance and monitoring of one or more ITSM Practice frameworks. This team member collaborates with and supports multiple IT teams in their adoption and effective utilization of one or more ITSM frameworks, including all associated policies and standard operating procedures. The ITSM Analyst will also develop and maintain metrics and detailed reports and dashboards to support and drive campus-wide adopti