Theideal candidate will join a vibrant and inclusive educational community andhave a desire and ability to work with a diverse population. Reporting to theDirector of Administrative Computing, this position is the primary liaisonbetween the Administrative Computing group and the campus community. Theposition is responsible for the ongoing support of the administrative computingsystems users at the college. The position will work closely with system usersto maximize their effective use of the PeopleSoft Campus Solutions and otherthird-party administrative systems. The ideal candidate will have excellentpeople skills combined with a solid foundation in student administrativesystems.
Key Responsibilities and Duties:
Provide tier one daily user support and troubleshooting of issues;
Assist departments with the documentation of their business processes;
Lead review and testing of PeopleSoft bundles including working with end users on new functionality;
Assist technical and functional IT staff through all aspects of development, including design, creation, testing, and issue resolution;
Work collaboratively with functional users to ensure continuous effective use of PeopleSoft Campus Solutions and other third-party student administrative systems;
Assist the Director and Department heads with implementation and monitoring of business process solutions;
Assist users with utilizing additional delivered functionality;
Work with users to continually refine administrative applications to reflect business processes;
Work with functional team to gather and document requirements to apply system solutions to business problems;
Work with Director of Administrative Computing to assist in managing requests from users following the change management process;
Assist the Director with improving integrated systems workflow between modules and additional 3rd party applications;
Perform other functional, technical, and business analyst support duties as needed.
Support MassBay's commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College's strategic initiatives dedicated to closing the equity gap related to student outcomes;
Support MassBay's commitment to being anti-racist; embracing a community free of bias and inequality;
Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion.
This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.
All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.
Bachelor's degree or higher in a Computer Science or Business related field;
Minimum two years of PeopleSoft Campus Solutions experience in one or more of the following modules: Admissions, Student Records, Advising,
Student Accounts, or Financial Aid;
Experience working with setups and configurations in a college level Student Information System;
Experience documenting computer-related business processes and procedures;
Excellent organizational skills, attention to detail and quality;
Excellent communication and interpersonal skills;
Ability to learn complex applications software processes, procedures and setups;
Ability to communicate with developers regarding project requirements, system analysis, and deliverables;
Ability to manage and prioritize multiple tasks, meet ongoing deadlines, and perform all essential functions of the position;
Experience with Microsoft Office software applications.
Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
Experience working in a diverse environment;
Demonstrated commitment to working with underserved students;
Experience with PeopleSoft Campus Solutions 9.2 and PeopleTools 8.59;Ex
Prior experience with PeopleSoft PUM patching, testing, and maintenance;
Technical understanding of database applications and SQL language;
Experience working in a college office in support of student administrative services;
Experience in higher education, preferably at a community college;
Experience with applications training and support.
As a Massachusetts State Employee, youare offered an outstanding suite of benefits adding value to your salary.
Array of choices for health insurance plans to meet individual/ family needs
Affordable Dental Insurance and vision discount program
12 paid State/ Federal holidays
Generous sick, vacation, and personal time
Telework option depending on the role/department
Flexible Spending Plans to reduce your taxable income
Low-cost basic and optional life insurance
Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
Tuition Benefits for employees and dependents at state colleges and universities
Free Employee Assistance Program (EAP)
Eligibility towards Public Service Loan Forgiveness (PSLF)
Free gym and parking on campus
Need more info: https://www.massbay.edu/employment/benefits
Position Type: Non Unit Professional
Application Deadline: September 29, 2023, or thereafter until filled.
To Apply: Please include a letter of interest and resume with your online application.
Hiring is subject to state appropriation funding.
Final candidates are required to provide sealed transcripts and/or certifications.
Hiring is contingent upon a successful CORI clearance.
Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, Lisa MacDonald, Director of Equity Compliance, email@example.com, (781) 239-3147, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community. Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts. MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development.